Business Analyst, Student Financial Systems

Department

CSL Bursar: Internal Controls

About the Department

The University of Chicago is one of the nation’s leading institutions of higher education and research. Campus and Student Life (CSL) is a division comprised of twenty departments that serve the University’s 8,000 undergraduate and 15,000 graduate and professional school students, as well as the campus community more broadly. CSL is importantly charged with the dual task of supporting all students in the University and managing multiple campus departments and services that serve the entire campus community. CSL’s programs and services focus on supporting student academic success, providing opportunities for personal growth and leadership development, developing community and engagement through the residential housing and dining program, and in areas such as artistic expression, community service, spiritual exploration, and athletic competition.
The University of Chicago is in the Hyde Park/South Kenwood neighborhood, a racially and economically diverse residential community of 43,000 people on the shores of Lake Michigan, about fifteen minutes south of downtown Chicago.
Campus and Student Life (CSL) provides programs and services to all members of the University of Chicago community in all aspects of life outside the classroom, through enriching the lives of our students, staff and faculty members and contributing to a vibrant, collaborative, and diverse campus community that inspires excellence. CSL comprises twenty offices, which house, feed, support, counsel, and provide engagement opportunities for our students and University community members. CSL has a talented team of more than 350 staff members, all of whom are dedicated to ensuring that members of our university community, particularly our students, are poised for academic, personal, and professional success.
The Office of the Bursar supports all University Student Account management, Laboratory Schools, and revenue management services for the University community.

Job Summary

Reporting to the Director of Student Financial Systems and Controls, the Business Analyst for Student Financial Systems provides key technical support for the successful management of critical campus and vendor-related systems needed to deliver student financial operations. The Business Analyst aids in the seamless delivery of enhancements, monitors and supports the business process environment for continuous improvement, and provides primary analytical and operational reporting support for Student Financial Systems. Additionally, the Business Analyst oversees and aids in providing key technical support for Campus and Student Life vendor-related systems and interfaces.

Job Location: Remote with occasional travel to the Hyde Park Campus for meetings, trainings, and in-person events.

Responsibilities

• Provides functional analysis and design to developers in the resolution of system issues; may participate in integration testing, user acceptance testing of new systems, upgrades and patching; plans, conducts and documents results of testing.

• Manage, support, and monitor key Student Financials system processes (i.e., Tuition Calculation, Assessments, Billing, etc.)

• Requirement Elicitation: Engage stakeholders to understand their needs and expectations.

• Gather and document detailed business and technical requirements for new processes.

• Conduct interviews, workshops, and surveys to elicit requirements to understand enhancement requests. Review, research, and evaluate software to find its usefulness and appropriateness as related to existing or proposed business systems, aid with the development of preliminary and detailed system design documents for in-house and vendor systems.

• Process Analysis: Analyze current business processes and workflows in the Bursar's Office.

• Find inefficiencies and areas for improvement.

• Develop process maps, flowcharts, and other documentation to visualize current and proposed processes.

• Elicit and gather business and systems requirements using interviews, surveys, job shadowing and other elicitation techniques. Analyze new business requirements, system functionality, current system use and user needs; specify functional designs and work with developers and analysts to implement improvements.

• Solution Development: Collaborate with IT and functional teams to design and implement process improvements.

• Evaluate potential solutions and make recommendations based on cost, benefits, and risks.

• Create test scenarios and conduct user acceptance testing to ensure new processes meet requirements.

• Project Management: Coordinate and manage projects related to process improvement initiatives.

• Develop project plans, timelines, and deliverables.

• Track progress, manage risks, and communicate updates to stakeholders.

• Change Management: Collaborate with stakeholders to ensure smooth transition to new processes and systems.

• Provide training and support to end-users to ease adoption of new processes.

• Develop and support process documentation and user guides.

• Administers new IT developments, keeps up with evolving business requirements, and uses knowledge of University systems to recommend appropriate systems alternatives and/or enhancements to current systems.

• Implements functional, system, and program specifications. Assists in revising existing system logic difficulties as necessary, under the direction of more experienced colleagues.

• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field.

Work Experience:

Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

Certifications:

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Preferred Qualifications

Education:

• Master’s degree in business administration, Information Systems, or a related field.

Experience:

• Knowledge or skills developed through three plus years of work experience in related job discipline.

• Experience with ERP systems and financial processes in a higher education environment.

Certifications:  

• Certification in Business Analysis (e.g., CBAP, CCBA).

Technical Knowledge or Skills:

• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Teams).

• Experience with PeopleSoft Campus Solutions, including PS Query, PeopleSoft tuition calculation setup, PeopleSoft 3C engine, communication generation, and BI Publisher.

• Experience with Transact Campus Solutions.

• Proficiency in data analysis and reporting tools (e.g., SQL, Tableau).

• Knowledge of change management principles and practices.

Preferred Competencies

• Excellent communication skills, both written and verbal, including the ability to bridge functional and technical resources by communicating effectively with individuals of varying systems expertise.

• Listening, negotiation and conflict resolution skills.

• Ability to maintain good customer relations with clients and outside vendors.

• Knowledge of computer system capabilities, business processes and workflow.

• Superior organizational skills and attention to detail.

• Proven experience in requirements elicitation, process analysis, and solution development.

• Experience in enterprise application and understanding of database driven application.

• Understanding of the software development life cycle.

Application Documents

• Resume (required)

• Cover Letter (preferred)

Job Family

Information Technology

Role Impact

Individual Contributor

Scheduled Weekly Hours

37.5

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Pay Rate Type

Salary

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FLSA Status

Exempt

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Pay Range

$51,000.00 - $60,000.00

The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible

Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

 

Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

 

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

 

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.