Rosenfeld Access Services Assistant

Reporting to the Access Services Lead, Rosenfeld Library, the Rosenfeld Access Services Assistant performs all Rosenfeld Library functions and supervises student staff. Major duties include circulation desk activities (including checkout/in, renewals, requests, answering patron questions, and enforcing Library policy), hiring, training, and supervision of 4-8 FTE student employees, public service, handling billing questions, library card issuance, responding to user complaints and safety and security issues, item record maintenance, and basic technical processing. Responsible for ensuring that all access and public service functions are efficiently performed and coordinated. Processes course reserves materials for use in-person and on UCLA's Learning Management System, BruinLearn in conjunction with the Library's reserves platform, Alma and Leganto. Works collaboratively with the Access Services Lead in day-to-day planning and decision-making for the department. Assists in the Library's efforts to connect with patrons through various official UCLA Library web and social media outlets to promote and provide library services, foster a sense of community, and to resolve problems. Serves as a UAS representative for the LibAnswers reference support team. Performs regularly schedule hours responding to tickets triaged for UAS/Rosenfeld. Monitors the department's shared email accounts and responds to patron inquiries. Assists in the maintenance and update of UAS content on the UCLA Library webpages. Serves as a Bruinbuy PAC preparer that assists with the maintenance and procurement of supplies for the unit. Regularly monitors the library to identify and report any facilities related issues. Works with UAS colleagues, Community Service Officers, and UCPD to report and resolve safety and security issues in the libraries. Assists with the reservation and upkeep of Library owned bookable spaces in Rosenfeld. Assists with setups for various events being held within Rosenfeld as needed. Provides additional or emergency circulation desk coverage as needed due to staff shortages in Rosenfeld, YRL, or other UCLA Libraries reporting to the University Librarian. Modifies work schedule when a need for coverage arises.

The Eugene and Maxine Rosenfeld Management Library is the research partner of the UCLA Anderson School of Management in particular and UCLA in general, and is an integral part of Anderson Computing & Information Services (ACIS). Rosenfeld Library offers study areas, specialty databases, and materials that support the UCLA Anderson curriculum in areas of business and management, such as accounting, business economics, strategy and policy, finance, human resources, marketing, organizational behavior, and more. The library is staffed by information experts who provide daily information support to a range of student, faculty, staff, and members of the public. Whether clients need help finding reserve materials, locating an op-ed in a recent copy of The Wall Street Journal, or devising a sophisticated search strategy for a cutting-edge academic paper, our team members strive to offer excellent customer service. The Access Services staff are part of the larger Unified Access Services organization working together to provide service to 8 libraries on the UCLA campus.

Percentage of Time:
100

Shift Start:
8:00 am

Shift End:
5:00 pm

Qualifications for Position

23
Records

Qualifications

Required/Preferred

1. Strong oral communication skills and the ability to convey information clearly and concisely to a variety of individuals including library patrons, peers, subordinates, and supervisors.

Required

2. Ability to initiate and maintain cooperative working relationships with co- workers, supervisors, and managers. Ability to work harmoniously and as a team player, thrive in a team-based environment, and skill in fostering teamwork among others.

Required

3. Demonstrated ability to maintain composure and equanimity while resolving conflicts and problems resulting from violations of organizational policy, complaints and customers or emergency situations.

Required

4. Ability to perform successfully and function effectively in the face of numerous interruptions and distractions. Skill in prioritizing assignments to complete work in a timely manner while managing changes in workload and assignments, deadlines, competing requirements and priorities, and heavy workloads

Required

5. Demonstrated computer skills including Microsoft Office (Word, Excel, etc.) email, client /server database systems, and various other software packages.

Required

6. Demonstrated skill in working with cloud-based software platforms such as Google Docs, Google Drive, Dropbox, and other file and resource sharing online tools for professional/work purposes.

Required

7. Strong writing skills and ability to effectively communicate with patrons, peers, subordinates, and supervisors in a variety of written forms (i.e. memos, student employee evaluations, manuals, reports, etc.

Required

8. Interpersonal and problem-solving skills necessary to foster cooperative working relationships among Access Services Department and other Library staff and safety and law enforcement personnel.

Required

9. Ability to supervise student assistants including training, scheduling, delegating work, evaluating job performance, counseling, and taking appropriate disciplinary action.

Required

10. Ability to work independently and follow through on assignments with minimal direction.

Required

11. Ability to follow directions from supervisors and to provide clear directions to student employees.

Required

12. Ability to get to work reliably and on time and to be present in the workplace during normal working hours.

Required

13. Skill in operating a variety of office equipment: network connected computers, photocopiers, printers, fax machines, scanners, etc.

Required

14. Ability to lift and carry up to 25 lbs. and to push book trucks. Ability to kneel, climb stairs and ladders, balance, stoop, crouch, and reach.

Required

15. Demonstrated experience with university library circulation policies and loan desk procedures in an academic, research, or public library environment.

Required

16. Working knowledge of an integrated online library system and consortial library systems, specifically circulation and cataloging clients.

Preferred

17. General knowledge of library cataloging and processing procedures.

Preferred

18. Working knowledge of University & Library personnel policies and procedures relating to student employees.

Preferred

19. Ability to respond to emergency situations calmly and following University and Library policies and procedures.

Preferred

20. Working knowledge of updating websites through content management systems such as Drupal or Craft.

Preferred

21. Working knowledge of professional use of social media outlets, such as Facebook, Twitter, Instagram, etc. to interact with customers, address problems, and promote services.

Preferred

22. Basic technical processing skills such as adding items to records, adding barcodes to items, relabeling/updating call numbers, and changing item locations.

Preferred

23. Demonstrated ability to embrace and effectively utilize new and emerging technologies, Skill in responding quickly to technical challenges with well-conceived solutions which serve the best interests of the UCLA Library community.

Preferred

Additional Posting Information

Bargaining Unit:
CX-Clerical & Allied Services

Application Deadline:
12-21-2023

External Posting Date: