Customer Service Team Lead

Pay from $28 to $35 per hour - That’s up to $69,000 - $86,000 per year with bonuses!Kenosha Branch12355 Uline Way, Kenosha, WI 53144Leading the way with legendary customer service - at Uline! As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.Better together! This position is on-site, and we are looking for people who share our passion.Position Responsibilities• Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.• Handle escalated customer issues and provide weekly support for customer interactions.Minimum Requirements• High School diploma or equivalent required. Bachelor’s degree preferred.• 3+ years of customer service experience.• 2+ years of experience in a leadership / supervisory role preferred.• Effective communication skills.Benefits• Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.• 401(k) with 6% employer match.• Paid holidays and generous paid time off.• Tuition Assistance Program that covers professional continuing education.• Bonus programs that include annual performance, sales goals and profit sharing.Employee Perks• Best-in-class, clean, modern facilities.• First-class fitness center.• Beautifully maintained walking trails.About UlineUline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.Uline is proud to operate as a drug-free workplace.EEO/AA Employer/Vet/Disabled(#IN-KNMANC)Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!