Customer Service Team Lead Customer Service Customer Service

Position: Customer Service Team Lead Customer Service Customer Service Kenosha, Wisconsin 2024-07-10 00:0[...] Customer Service Team Lead... Pay from $28 to $35 per hour - That’s up to $69,000 - $86,000 per year with bonuses! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer service - at Uline! As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love. Better together! This position is on-site, and we are looking for people who share our passion. Position Responsibilities • Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics. • Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success. • Provide feedback to management on processes improvements that increase efficiency and customer satisfaction. • Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching. • Handle escalated customer issues and provide weekly support for customer interactions. Minimum Requirements • High School diploma or equivalent required. Bachelor’s degree preferred. • 3+ years of customer service experience. • 2+ years of experience in a leadership / supervisory role preferred. • Effective communication skills. Benefits • Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs. • 401(k) with 6% employer match. • Paid holidays and generous paid time off. • Tuition Assistance Program that covers professional continuing education. • Bonus programs that include annual performance, sales goals and profit sharing. Employee Perks • Best-in-class, clean, modern facilities. • First-class fitness center. • Beautifully maintained walking trails. About Uline Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline. Uline is proud to operate as a drug-free workplace . EEO/AA Employer/Vet/Disabled #LI-AP3 #LI-IL001 (#IN-KNMANC) Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more! #J-18808-Ljbffr