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Internal Communications Manager - job 1 of 2

Overview

170+ Years Strong. Industry Leader. Global Impact.At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

 

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.

The Internal Communications Manager, assigned to one of Pinkerton's largest global clients, is responsible for developing and curating communication content, for all channels and products, including the digital channels and platforms. In addition to content management, the role supports team communications, and global/regional event communications and engagement activities. This position may be located in either Seattle, WA or Arlington, VA.

Responsibilities

  • Represent Pinkerton's core values of integrity, vigilance, and excellence.
  • Proactively build and manage relationships with key internal stakeholders across a range of businesses and geographies, to define and deliver on communication objectives.
  • Pursue a deep understanding of the strategic goals to create proactive communication.
  • Translate business needs into communications materials.
  • Develop and curate content that drives engagement with client employees, stakeholders, and customers.
  • Support team communications, global/regional event communications, and engagement activities.
  • Monitor and measure the effectiveness of communications through digital analytics, surveys, and other key performance indicators.
  • Lead a community of content creators and subject matter experts across the organization to share best practice and identify emerging needs.
  • Create content libraries to improve the communications experience for the client's employees, ensure the content is current, relevant and that the best technology platform is utilized.
  • Support the identification, development, and integration of new technologies or initiatives, relating to communication processes.
  • Responsible for the on-time, in-scope, and on-budget delivery of communication outcomes.
  • All other duties, as assigned.

Qualifications

Bachelor's degree in communications, journalism, or marketing with up to five years of experience, preferably working in a corporate internal communications team for a large company.  Competencies:

  • Demonstrated proficiency with content management, production, and email management tools.
  • Able to multi-task and organize workload for effective implementation.
  • Effective written, verbal, and presentation skills.
  • Effective interpersonal communication skills with ability to engage in active listening and translate customer needs into action.
  • Able to analyze complex situations and recommend effective solutions.
  • Able to carry out responsibilities with little or no supervision.
  • Able to interact effectively at all levels and across diverse cultures. 
  • Serve as an effective team leader. 
  • Able to use sound judgment in complex and ambiguous situations.
  • Attentive to detail and accuracy. 
  • Client orientated and results driven. 
  • Consistently delivers on commitments and achieves expected business results.  
  • Computer skills; Microsoft Office.

Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

  • Regular computer usage.
  • Occasional reaching and lifting of small objects and operating office equipment. 
  • Frequent sitting.
  • Travel, as required.

Benefits

Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.

Posted Salary Range

Starting from USD $110,000.00/Yr.

Average salary estimate

$110000 / YEARLY (est.)
min
max
$110000K
$110000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Internal Communications Manager, UNAVAILABLE

Are you a creative communicator with a passion for engaging employees? Pinkerton, an industry leader with over 170 years of experience, is looking for an Internal Communications Manager to join our team in Arlington, VA. In this role, you'll take charge of crafting and curating communication content across various channels, ensuring our strategic goals resonate within our global client base. You'll work collaboratively with teams, building strong relationships with stakeholders to understand their needs and translate them into impactful communication materials. From developing engaging content for internal communications to supporting events and monitoring the effectiveness of your messaging, your contributions will play a vital role in enhancing employee engagement. You'll be at the forefront of integrating new technologies and initiatives to optimize our communications processes, working within a diverse and inclusive environment. If you're ready to lead a community of content creators and make a significant impact, we would love to meet you!

Frequently Asked Questions (FAQs) for Internal Communications Manager Role at UNAVAILABLE
What are the primary responsibilities of the Internal Communications Manager at Pinkerton?

As the Internal Communications Manager at Pinkerton, your primary responsibilities include developing and curating communication content across all channels, supporting team communications, and leading engagement activities for global events. You'll work closely with key internal stakeholders to align communications with strategic objectives, monitor engagement effectiveness, and innovate communication processes through technology.

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What qualifications are required for the Internal Communications Manager position at Pinkerton?

To qualify for the Internal Communications Manager role at Pinkerton, candidates should hold a Bachelor's degree in communications, journalism, or marketing, along with up to five years of experience in corporate internal communications. Proficiency in content management tools, strong organizational skills, and effective interpersonal communication abilities are essential for success in this role.

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How does Pinkerton support employee engagement through internal communications?

At Pinkerton, the Internal Communications Manager plays a crucial role in enhancing employee engagement by developing compelling content that resonates with employees and stakeholders. This includes curating materials that drive interaction, creating content libraries for easy access to information, and utilizing analytics to refine and measure the impact of communications.

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What are the key skills needed for the Internal Communications Manager at Pinkerton?

Key skills for the Internal Communications Manager at Pinkerton include strong written and verbal communication, proficiency in content development and production, analytical abilities to assess communication effectiveness, and effective leadership skills. Additionally, being client-oriented and results-driven is paramount in meeting organizational objectives.

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What does the work environment look like for an Internal Communications Manager at Pinkerton?

The work environment for an Internal Communications Manager at Pinkerton is dynamic and collaborative, requiring effective communication across diverse teams. With an inclusive culture, the role may involve occasional travel and demands both physical and mental capacity to perform essential functions, primarily through regular computer usage.

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Common Interview Questions for Internal Communications Manager
Can you describe your experience in internal communications?

When answering this question, focus on specific projects or roles where you've had a significant impact. Highlight your expertise in developing communication strategies and how you've measured their effectiveness, using examples that showcase your ability to engage with diverse internal stakeholders.

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How do you approach content creation and curation for internal communications?

Discuss your process for understanding the audience's needs and aligning content with business goals. Emphasize your experience with different formats, such as newsletters or digital platforms, and how you ensure that the content remains current and engaging.

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What strategies do you use to measure the effectiveness of internal communications?

In your response, mention the use of digital analytics, surveys, and KPIs to assess engagement levels. Provide examples of adjustments you've made based on feedback to illustrate your ability to implement effective changes.

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How do you build relationships with key stakeholders?

Explain your collaborative approach to communication and how you've engaged with stakeholders in previous roles. Discuss the importance of active listening and understanding their needs to foster a strong working relationship.

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Can you give an example of a successful communication campaign you've managed?

When sharing an example, focus on the objectives, the strategies you implemented, and the outcomes. Highlight how your communication contributed to achieving the desired goals and any lessons learned.

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What tools and technologies do you use for content management?

Mention specific content management systems or email management tools you're familiar with. Explain how these tools have helped you streamline communication processes and improve audience engagement.

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How do you stay updated with communication trends relevant to your role?

Discuss your methods for continuous learning, such as attending industry webinars, reading relevant publications, or networking with peers. Emphasize the importance of staying informed to improve your communication strategies.

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How do you manage tight deadlines in your communications work?

Illustrate your organizational skills and ability to prioritize tasks effectively. Share your approach to managing workloads and how you communicate with your team to ensure timely delivery without compromising quality.

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What role does feedback play in your communication strategy?

Emphasize the importance of feedback from both employees and stakeholders. Share examples of how you've adapted your strategies based on input and how this has enhanced engagement and effectiveness.

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Why do you want to work as an Internal Communications Manager at Pinkerton?

Share your enthusiasm for Pinkerton's mission and values, highlighting how they align with your professional goals. Talk about your passion for internal communications and how you believe you can contribute positively to their organizational culture.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 19, 2025

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