Job details

IT Support Technician

Underdog is a rapidly growing sports gaming company seeking an IT Support Technician. The company is known for creating innovative fantasy sports games and is expanding its backend technology for better user experiences.

Skills

Intermediate IT support experience
Knowledge of Mac and Windows environments
Familiarity with Google Workspace, Slack, and Zoom
Understanding of network concepts
Strong customer service skills

Responsibilities

Provide technical support for hardware and software systems
Manage and troubleshoot Zoom Rooms and AV equipment
Troubleshoot technical issues including computers and network connectivity
Assist with software and hardware installations and upgrades
Collaborate with senior IT staff on complex problems
Track work and troubleshooting steps using a ticketing system
Deploy laptops as part of new employee onboarding
Maintain hardware inventory
Document support procedures
Support IT projects and participate in rollouts

Education

Not specified

Benefits

Unlimited PTO
16 weeks of fully paid parental leave
$500 home office allowance
5% 401k match
Company paid health, dental, vision plan options

To read the complete job description, please click on the ‘Apply’ button

By Underdog Sports

Underdog Fantasy is one of the fastest-growing sports companies on the market. Founded by a team of industry veterans, Underdog is bringing fun, approachable contests and games to the masses. We’re lo...oking to innovate an already exciting space ...

5 jobs

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FUNDING

Growth

DEPARTMENTS

Information Technology

SENIORITY LEVEL REQUIREMENT

Mid-Level

TEAM SIZE

501-1000

LOCATION