Who You Are

Are you focused on and committed to helping people? Do you love breaking down complicated concepts into simple terms and solving problems? Are you a smart, motivated self-starter looking to join a fast growing company with top notch culture? The Unemployment Tax coordinator team at Justworks owns unemployment registration setup and communication with our customers regarding their accounts.

As an Unemployment Tax Coordinator you will work within the State Unemployment Insurance and Customer Success teams to help collect the necessary information to help file unemployment taxes for Justworks' clients. You will be able to blend together operational and problem-solving skills by working cross-functionally to resolve inquiries/issues while aiming to maximize operational efficiency.

Your Success Profile

What You Will Work On

• Register new accounts for our customers who have hired employees in a new state
• Work with representatives from state unemployment offices to make sure all state unemployment accounts are set up properly
• Craft outbound emails to customers regarding required information for their accounts; follow up via phone when necessary
• Update state requirements and setup instructions as changes occur to ensure all information is current, streamlined, and easy to follow
• Manage queue of open issues to deliver timely and effective solutions regarding a customers' unemployment tax account
• Daily maintenance of tax reporting and filing software by inputting newly reported customer data, relevant or new tax data, confirming accuracy and surfacing any issues to senior team members
• Contribute recommendations for improving the collection and tax remittance process as applicable

How You Will Do Your Work

As a Unemployment Tax Coordinator, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
• Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
• Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
• Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things.
• Curious - the innate desire to learn, grow and understand.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You're an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You're curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You're committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You're honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: "Everything should be made as simple as possible, but no simpler."

Qualifications

• Minimum of 1 year of professional experience in customer service
• Comfort handling challenging situations; ability to be empathetic, compassionate, responsive and resourceful
• Strong written and verbal communication skills with acute attention to detail
• Aptitude for learning new products and helping to break down complicated topics and explain them in simple terms people can understand
• Ability to come up with creative solutions to any problem you face, and know how to organize and prioritize your workload
• Self-driven to be productive and seek out self-improvement
• Committed to delivering service excellence in every customer interaction
• Excited by opportunities to drive process improvements

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