Dutch Speaking L2 Customer Support Representative

Title: Customer Service Generalists - Abingdon 04120 State Role Title: Admin and Office Spec III Hiring Range: Commensurate with experience starting at $33,415 Pay Band: 3 Agency: Department of Motor Vehicles Location: ABINGDON CSC Agency Website: www.dmvnow.com Recruitment Type: General Public - G Job Duties Virginia’s Department of Motor Vehicles (DMV) is looking for multiple service-oriented professionals to work as Customer Service Generalists in our Abingdon Customer Service Center. If you possess strong customer service and cash/credit card handling experience, problem-solving skills, a willingness to learn, and want a career with growth opportunities, we would like to talk with you.The selected applicants will handle customer transactions, including communicating policies, procedures, and regulations; issuing IDs; processing applications; administering vision, driver, and in-car road tests. In addition, processing diverse vehicle registrations and titling, tax collection, and other DMV-related services.Training will be provided to ensure your success. In addition, we offer a competitive salary, excellent health and retirement benefits, twelve paid holidays per year, paid annual, sick, and family/personal leave, and deferred compensation.The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!Minimum Qualifications• Customer service experience working in a fast-paced environment.• Experience using a personal computer or other automated systems.• Excellent oral and written communication skills.• Flexibility to work M-F and Saturday.• Strong organizational, time management, problem-solving, and multitasking skills.• Must have attention to detail and accuracy and complete assignments on time.• Must be at least 21 years old and have a valid VA Driver’s License with a driving record that reflects a sense of responsibility for highway safety and concern for the law.• Driving records should have a point balance of less than six demerit points and no major convictions.• Experience working in a team or group environment.• Can lift 10 – 25 pounds.Additional ConsiderationsNoneSpecial InstructionsYou will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.All employment applicants must consent to a driver's history and criminal background check. The selected applicant(s) will require a fingerprint-based criminal history check.As a condition of employment, the DMV will be alerted of any moving violation convictions, including license suspension.Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience so that your skills are assessed properly in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.Contact InformationName: DMV EmploymentPhone: 804-367-0528Email: employment@dmv.virginia.govIn support of the Commonwealth’s commitment to inclusion, we encourage individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-connected veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.Note: Applicants who received a Certificate of Disability from DARS or DBVI between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.