Software Engineer - Bay Area

About unitQ

At unitQ, we empower companies to revolutionize their approach to product quality management with our cutting-edge SaaS platform. By harnessing the power of AI and advanced analytics, unitQ enables businesses to proactively monitor and enhance product quality based on real-time user feedback from both public and private channels. 

Backed by leading investors like Zendesk, Accel, and Google and with a recent Series B-1, unitQ serves a clientele that includes Pinterest, Spotify, and Chime. Our mission is to empower businesses of all sizes to deliver exceptional product experiences, optimize operational efficiency, and drive sustainable growth through continuous improvement in product quality.

About the Opportunity

As a Software Engineer at unitQ, you will be responsible for integrating customer data sources with unitQ by building scalable data connectors and data ETL pipelines. From initial onboarding and over the entire customer journey, you will work with unitQ key accounts, enhancing the unitQ data ingestion capabilities. This role is both customer—and internally-facing. You will understand the customer's data warehouse and provide guidance on accessing it with the best industry security standards. The ideal candidate has experience managing ETL pipelines and data orchestration jobs, expertise in monitoring pipeline reliability, and the ability to write clean/testable code. 

• Directly work with customers to integrate unitQ into existing workflows
• Coordinate with Engineering & Operations teams to ensure the delivery of data connectors 
• Serve as the technical point of contact for customers and systematically track and address enhancement requests to the ETL pipeline
• Scaling our services to handle ever-increasing data loads used to train our AI
• Developing production backend services to assist in data cleaning and training data for unitQ’s AI platform
• Adding to and maintaining monitors and alerts for our services and models

• Minimum three years of programming, preferably with high-volume data
• Experience in automating processes and implementing APIs with Python, JavaScript, or Java
• Curiosity to understand customers' data architecture and suggest creative solutions
• Strong interpersonal skills and business acumen, with the ability to engage effectively with external tech teams 
• A bachelor's degree in computer science or equivalent practical experience is a must
• Comfortable with Cloud Environments such as AWS or GCP

• Flexible/unlimited vacation policy
• Comprehensive medical, dental, and vision coverage
• 401(k) planLife insurance and FSA/Dependent Care FSA plans
• Stock options
• Equinox Gym memberships or wellness stipend

At unitQ, we value diversity and inclusivity. A varied team enhances our product's excellence. We celebrate different cultures, perspectives, and experiences and are committed to fostering a diverse team as we grow.