Epic Application Analyst - Research

The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world. 

Union: Non-Union
Site: Princess Margaret Cancer Centre
Department: UHN Digital
Reports to: Senior Manager
Work Model: Hybrid
Grade: H0:06
Hours: 37.5 per week
Salary: $71,955 to $89,954 annually (To commensurate with experience and consistent with UHN compensation policy)
Status: Permanent Full-Time
Closing Date: November 19, 2024

Position Summary

The Analyst will report to a Senior Application Manager, in coordination with the Team Lead. We are looking for a highly motivated and experienced individual, who will participate in support activities, system and business analysis, system upgrades, and testing. Maintains expert knowledge in providing analysis of workflow, recommends solutions, and implements application solutions to support customers.

This is an application support position that requires both a technical and business understanding of UHN Digital’s supported applications.

Duties

• Responsible for system build, workflow analysis and performing other such tasks as analyzing new releases to determine workflow modifications by conducting system testing and conversion data validation. Translates department requirements into business functional requirements.
• Responsibilities include assisting with the design, development, system configuration, implementation and support of assigned Epic applications for the organization. Also responsible for planning, training, and evaluation of application functionality.
• Collaborates with Manager, Team Leads, and co-workers to ensure an atmosphere is fostered where exceptional customer service is the standard.
• Responsible for working with key stakeholders to ensure appropriate development of training and implementation of application functionality.
• Works closely with a variety of multi-disciplinary teams to facilitate the development of integrated workflows and define processes that cross applications and functional areas.
• Handles production and operational problems expediently and efficiently requiring individual judgment and latitude for independent action to solve problems within generally defined policies and procedures.
• Communicates with external software vendors when needed to ensure that ongoing business and functional requirements are maintained.
• Informs management of potential service level problems before they occur and communicates solutions.
• Periodic assignment to Digital projects e.g. Epic Optimization Phase demand items, new application implementation, or integration.
• Prepares and delivers presentations to senior management to facilitate decision-making
• Develops end-user training content/tip sheets for new feature enhancements using clear and concise language.
• Provides support and/or facilitates monthly end-user or ad hoc meetings.
• Documents system problems and resolutions for future reference. 
• Exercises ITIL Change Management principles/techniques.
• Participates in organizing and conducting weekly team meetings.
• Other duties may be assigned in a manner consistent with the job classification.

• Undergraduate Degree required in Computer Science, Math, Health Informatics, or a related field.
• Minimum 4 years of Epic experience including build, test, and support.
• Certification in one or more Epic applications in the areas related to the Research Module is required.
• Excellent customer service skills required.
• Excellent Incident and Problem management skills including analytical and problem solving skills.
• Able to effectively deal with high-priority unscheduled tasks and problems.
• Excellent prioritization and organization skills.
• Excellent interpersonal, verbal, and written communication skills.
• Experience in performing standard application testing.
• Self-motivated team player who can work with minimal supervision on simple to moderately complex tasks.
• Able to work with multidisciplinary teams positively and productively.
• Experience working with the Cogito tool will be an asset.

Why join UHN?
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.