Improvement Consultant

The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, West Park Healthcare Centre and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 17,000 employees, more than 1,250 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world. 

Union: Non-Union
Site: Toronto General Hospital 
Department: Data & Analytics
Reports to: Senior Manager, Performance Improvement and Excellence
Work Model: Hybrid
Grade: H0:07
Hours: 37.5 hours/week
Salary: $79,190 to $98,982 annually (To commensurate with experience and consistent with UHN compensation policy)
Status: Permanent Full-Time
Closing Date: November 19, 2024

Position Summary

The Improvement Consultant is responsible for developing insights through analytics and ensuring cross-functional alignment across operations, data reporting, and planning. Ultimately helping drive innovative initiatives, informing program priorities, and evaluating program outcomes.

Duties

• Support clinical teams in applying a variety of Lean Six Sigma improvement principles
• Apply analytical and problem-solving skills to systematically analyze situations/issues, identify options, draw logical conclusions, track project impact, and propose data-informed recommendations
• Break down complex problems into manageable deliverables and perform root-cause analysis to identify inefficiencies, variances, and areas for enhancement across clinical workflows
• Assist teams with collection, interpretation, analysis, and presentation of performance and outcome indicators
• Apply change management principles and coach clinical teams through the change process
• Establish and build positive relationships with all project stakeholders and ensure timely communications and engagements.
• Prepare and deliver presentations summarizing project milestones and outcomes, to various committees and project teams
• Contribute to the design and implementation of standard work processes that align with Lean Six Sigma principles. Drive consistency in improvement practices and support hospital-wide initiatives to elevate the quality of care and operational efficiency.

• Undergrad Degree in Health Informatics/Administration, Business, or Industrial/Process Engineering, or related field (Master’s degree an asset)
• Lean Six Sigma Green belt certification required (Black Belt considered an asset)
• Minimum 3 years’ experience in a hospital setting requirement
• Excellent data analysis skills to identify data quality issues, patterns, visualize findings and communicate insights
• Experience supporting broad-based hospital-wide initiatives
• Excellent problem recognition, analytical, and problem-solving skills
• Excellent verbal and written communication and presentation skills
• Exercise initiative and demonstrated experience in project coordination
• Experience with large datasets, dashboards, visualizations, and ad-hoc report development required
• Experience with programming (R, Python, SQL, VBA) an asset

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.