Benchmarking and Productivity Coach

This is a hybrid position requiring 4 days of onsite presence, including travel to multiple hospitals within the UMMS system.

The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state’s future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System’s anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit www.umms.org.

Job Summary

Collaborate with System and Member Organization department managers and leadership to support, educate, and guide the effective use of internal and external benchmarking and related tools. Responsible for possessing and applying in-depth knowledge of benchmarking tools and analytics, including workforce productivity and supply or purchased service utilization. Partner with operational leaders to drive labor, supply, and purchased service productivity, as well as cost improvement efforts. Support key strategic organizational priorities, such as labor management, financial and operational performance, and System-wide performance improvement initiatives. Work is performed under limited supervision.

Primary Responsibilities

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed.

• Lead training and education initiatives for department managers, directors, and leadership on all aspects of the Vizient Operational Database.

• Oversee training and education for department managers, directors, and leadership on all components of UMMS’s internal and external productivity management tools.

• Serve as the subject matter expert for benchmarking mappings, data normalization, and definitions, providing training and guidance to end users.

• Identify and recommend appropriate tools for end users to optimize data utilization.

• Develop customized reports to support the specific needs of department managers, directors, and senior leadership.

• Serve as a liaison with other Vizient members to foster collaboration and share best practices.

• Leverage expertise in benchmarking systems and tools to connect UMMS managers and directors with Vizient members, enabling peer collaboration.

• Ensure the standardization and consistent application of benchmarking and productivity data across all UMMS Member Organizations.

• Ensure that productivity and benchmarking data is actionable and accessible to all UMMS Member Organizations.

• Facilitate the integration of operational and business standards into workflows and implementation strategies to align with organizational objectives.

• Contribute to system-wide performance, productivity, and staffing model initiatives.

• Provide benchmarking and productivity data support to assist with the identification and implementation of operational improvements.

• Build and maintain strong relationships with key organizational leaders to enhance collaboration and maximize data utilization.

• Serve on cross-functional teams to provide expertise and recommendations on the effective use of benchmarking and productivity data.

• Develop reporting frameworks and data architecture to ensure results align with end-user needs, offering training and interpretation support, as necessary.

• Create strategies and new reporting opportunities using internal and external data sources to enhance downstream analyses performed by end users.

• Stay informed on Vizient Operational Database best practices and updates and actively participate in training sessions, seminars, and user groups.

• Establish and manage deadlines and workflows to ensure timely data development and reporting availability.

• Continuously assess opportunities for improvement through emerging technologies and industry trends.

• Develop comprehensive training materials, technical guides, workshops, and educational resources for system-wide end-user training.

• Develop and maintain data dictionaries, reporting, data inventory and presentation materials for internal and external stakeholders.

• Participate in professional development programs, including in-service training and external educational opportunities.

• Perform other duties as assigned.

Education & Experience - Required

• Bachelor’s degree in Business Administration, Finance, Nursing, Healthcare Administration, Public Health, Performance Improvement, or related field, or the equivalent combination of education, training and experience.

• 5+ years’ experience in benchmarking, analytics, performance consulting, productivity and benchmarking management systems, direct care management, or related field.

• Experience with benchmarking platforms such as Vizient, Press Ganey, or similar performance tools.

• 3 years’ experience mentoring or managing staff, and/or leading or providing training.

Education & Experience - Preferred

• Experience working in a healthcare system, hospital, or consulting firm.

• LEAN or related training.

Knowledge, Skills, & Abilities

• Working knowledge of Vizient Operational Database or similar benchmarking tools, reporting and data.

• Effective skills interpreting and translating benchmarking insights and data.

• Initiative to drive continuous improvement and identify new opportunities for benchmarking utilization.

• Demonstrated success in developing reports, data analytics, and performance improvement strategies.

• Ability to interact with all levels of the organization from staff to senior leadership to provide training and to present data findings and methodologies.

• Advanced knowledge of process and build of department staffing models and budgets to integrate data with benchmarking tool.

• Proven ability to influence key decision making across diverse functional areas including executive management.

• Ability to work collaboratively with internal and external peers to maximize utilization of benchmarking and productivity tools and data.

• Advanced skills presenting findings, conclusions, alternatives and information clearly and concisely at all levels within the organization.

• Advanced analytical, conceptual thinking, planning, organizational, and problem-solving skills.

• Advanced skill developing and maintaining collaborative working relationships with all levels of leadership, staff, and external partners.

• Advanced skill managing multiple initiatives and meeting changing requirements and priorities to accomplish objectives.

• Demonstrated ability to perform detailed tasks with a high degree of accuracy.

• Proven ability to train staff, work independently and as part of a team with limited supervision.

• Advanced verbal, written and interpersonal communication skills.

• Advanced skill in the use of Microsoft Office Suite (e.g., Access, Excel, Word, PowerPoint).

All your information will be kept confidential according to EEO guidelines.

 Compensation

• Pay Range: 40.61- 48.10
• Other Compensation (if applicable):
• Review the 2024-2025 UMMS Benefits Guide
   

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