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PC Maintenance Technician II - job 1 of 3

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Company Description

The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit www.umms.org.

Job Description

Independently installs or relocates computer equipment, such as PCs, thin client terminals, printers, and other associated hardware at user locations ensuring access to electricity, network in accordance with departmental procedures, technical, operating and assembling manuals. Provides first level problem analysis. Masters base knowledge of assigned applications, hardware and network to support clinical and business environments. Resolves or escalates service requests when necessary. Independently performs technical downloads and PC configurations.
Uses Helpdesk Call Tracking application to log all service and update requests accurately and well detailed. Collects data from customers to aid problem determination/resolution of request. Provides information to the Helpdesk for on-going follow up to customers until resolution of issue.
Assists customers to identify and specify the nature of the request or problem, may identify more complex issues. Troubleshoots moderately complex issues and assists customers with various systems issues including Microsoft, Novell, PC/Laptop/Mobile, printer, software, hardware, and network connectivity issues.
Provides advanced IT Tiered support teams by obtaining and providing appropriate information for escalated issues.
Maintains an inventory of parts used and needed to re-order, including testing parts received for stock to ensure an effective level of service. Maintains an inventory for all equipment installed and oversees or performs documentation of all system configurations in a database as directed.

Qualifications

High School Diploma or equivalent (GED) is required. An Associate’s degree or certification in Computer Science, Maintenance, Telecommunications, Certified Network Engineer or a related field is preferred.
Two years experience with desk top equipment, performing installations, configurations, trouble shooting, and evaluations.
Certifications Preferred
- CompTIA A+ & Security +
Experienced Requirements
- Windows 10
- Windows 11
Experience Preferred but not required
- Microsoft Active Directory
- Healthcare Environment
- Service Now
- Android/IOS
Local Travel may be required as well
On Call Rotation required

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation

Pay Range: $27.44-$38.41
Other Compensation (if applicable):
Review the 2024-2025 UMMS Benefits Guide

University of Maryland Medical System Glassdoor Company Review

3.5

University of Maryland Medical System DE&I Review

3.6

CEO of University of Maryland Medical System

Mohan Suntha, MD, MBA

Approve of CEO

Average salary estimate

$32925 / YEARLY (est.)

min

max

$27440K

$38410K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About PC Maintenance Technician II, University of Maryland Medical System

Are you a technical guru who loves to tackle challenges head-on? The University of Maryland Medical System (UMMS) is searching for a skilled PC Maintenance Technician II to join our dynamic team in Glen Burnie, MD! In this role, you'll take the lead in installing and relocating computer equipment—think PCs, printers, and other essential hardware—while ensuring everything is hooked up and running smoothly. You will be the go-to person for troubleshooting a variety of technical issues, from simple software glitches to more complex hardware dilemmas. Your knack for problem-solving and communication will shine as you assist users with their technical requests. Additionally, you'll log your service requests using our Helpdesk Call Tracking application, providing not just solutions but also excellent customer service as you follow up with users until their issues are resolved. Moreover, you will maintain an inventory of parts and installed equipment, ensuring everything runs like a well-oiled machine. We're looking for someone with a high school diploma (or GED) and two years of hands-on experience in desktop support, plus some desirable certifications. If you’re ready to join a team dedicated to making a difference in healthcare through technology, UMMS wants you on board. With a competitive pay range of $27.44 to $38.41 and great benefits, this is an opportunity you won't want to miss!

Frequently Asked Questions (FAQs) for PC Maintenance Technician II Role at University of Maryland Medical System

What are the responsibilities of a PC Maintenance Technician II at the University of Maryland Medical System?

As a PC Maintenance Technician II at the University of Maryland Medical System, your primary responsibilities will include installing and relocating computer equipment such as PCs and printers, troubleshooting technical issues, and logging service requests accurately using a Helpdesk Call Tracking application. You will also provide advanced support for escalated issues, assist customers in identifying problems, and maintain an inventory of necessary parts and equipment.