IT Professional II

Job Summary:This position is in the Service Desk and PC Support Group within the WSLH Office of Information Systems (OIS). WSLH has about 650 desktops, 115 laptops and 240 instrument PCs that are supported by this group. These are primarily Windows based machines. In addition to standard productivity software applications like Microsoft Office and Adobe, this position would also support a wide variety of 3rd party applications such as Epic Beaker and Cisco Endpoint Protection. The position also provides support for the various instrument software and their connections. This position also performs user authorization/deactivation, mobile device support, onsite and virtual meeting, and other similar duties.This position is responsible for the setup, management and troubleshooting of workstations including hardware and software and will be required to work with other staff to develop and implement procedures for the installation and deployment of new software and updates to current software. Furthermore, they will perform routine and non-routine troubleshooting for computer problems and consult with customers to understand their business problem and determine the best way to meet their information needs. This position will also be required to travel between multiple buildings to perform this service. This position participates on IT project teams, representing the team when assigned and is responsible for executing project tasks and producing deliverables as outlined in project plans.Responsibilities:Provides multidisciplinary information technology (IT) services to support routine to moderately complex IT functionality according to work unit or program's business goals and objectives.• 30% Answers routine to moderately complex questions and provides information, creates documentation, and trains end users regarding hardware, software, applications, and technology access• 65% Installs, maintains, and troubleshoots hardware, configurations, multimedia, and software applications for various environments and business needs• 5% Researches potential technology purchases and makes recommendations to leadership according to work unit business needs and requestsInstitutional Statement on Diversity:Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.For more information on diversity and inclusion on campus, please visit: Diversity and InclusionEducation:PreferredBachelor's DegreeQualifications:Level II: 1 years of experience minimum, 2 years preferredWork Schedule:Monday through Friday 7:45 am to 4:30 pm.Work Type:Full Time: 100%It is anticipated this position requires work be performed in-person, onsite, at a designated campus work location.Appointment Type, Duration:Ongoing/RenewableSalary:Minimum $31.25 HOURLYDepending on QualificationsMinimum salary hourly rate is: $31.25.Actual salary is to be determined upon hire and dependent on qualifications.Employees in this position can expect to receive benefits such as generous vacation, holidays, and paid time off; competitive insurances and saving accounts; retirement benefits.Additional Information:This vacancy is being announced simultaneously with job number #306046; please note that only onevacancy exists. Having two job postings allows WSLH to consider candidates with both levels.How to Apply:WSLH does not sponsor work visas at the time of hire or anytime during employment for this position. All persons hired will be required to verify identity and eligibility to work in the United States and complete the required Employment Eligibility Form I-9.To begin the application process please click on the "Apply Now" button. You will be asked to upload a current resume/CV, a cover letter briefly describing your qualifications relevant to the position, and a document listing contact information for three (3) references, including at least one supervisor. If you have questions, you may email hrstaff@slh.wisc.edu or call Kelsey Bailey, 608-262-5594.Contact:Kelsey Baileykelsey.bailey@slh.wisc.edu608-262-5594Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.Official Title:IT Professional II(IT081)Department(s):A52-WI STATE LAB OF HYGIENE/INFORMATION TECHNOLOGYEmployment Class:University Staff-OngoingJob Number:306048-CPThe University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer.Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, click hereIf you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/Employment may require a criminal background check. It may also require you and your references to answer questions regarding sexual violence and sexual harassment.The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.