Store Manager - The Shops at Stonefield

As a Store Manager at UNTUCKit, your key responsibilities encompass overseeing daily operations, leading by example, and creating a vibrant work environment. You'll champion personal development, train team members using UNTUCKit University resources, drive exceptional customer service, and manage operational compliance. You'll also analyze sales reports, manage inventory, and actively hire and retain a diverse team to enhance our store's success.

To qualify as a Store Manager at UNTUCKit, candidates should possess prior retail management experience and a strong working knowledge of retail best practices. A BS/BA in business administration or a related field is preferred, along with outstanding communication and leadership skills. Proficiency in multi-channel POS systems and flexibility to work retail hours are also important for success in this role.

UNTUCKit prioritizes personal development through direct partnerships with supervisors and utilizes structured training programs like UNTUCKit University. By providing continuous learning opportunities and empowering managers to mentor their teams, we foster growth and ensure our leaders are equipped to drive success in our stores.

The core values at UNTUCKit focus on being kind, owning your work, collaborating effectively, communicating openly, mentoring others, and most importantly, having fun! Our Store Managers embody these values and inspire their teams to create a positive work environment that enhances both employee satisfaction and customer experience.

Store Managers at UNTUCKit can expect a comprehensive benefits package that includes healthcare plans (medical, dental, vision), retirement plans (401k), life insurance, paid time off, short and long-term disability coverage, and wellness resources. We believe in supporting our team members both professionally and personally!

A Store Manager plays a crucial role in driving sales growth at UNTUCKit by leading their teams to provide exceptional customer service, effectively managing inventory, and analyzing sales trends to adjust strategies accordingly. By motivating and developing staff, Store Managers enhance the overall shopping experience, which directly impacts customer retention and sales.

Successful Store Managers at UNTUCKit possess outstanding communication and interpersonal skills, strong organizational and leadership abilities, and a growth mindset. They are adept at adapting to changes, proficient with retail POS systems, and have a solid understanding of retail management best practices to ensure operational excellence.

When discussing your retail management experience, highlight specific roles you've held, your key responsibilities, and any achievements that demonstrate your leadership capabilities. Use examples that showcase your ability to drive sales, manage a team, and enhance customer experiences.

Discuss the techniques you use to motivate your team, such as recognizing individual contributions, setting clear goals, and fostering a collaborative work environment. Share examples of how you've inspired your team to achieve performance objectives and enhance overall morale.

Explain your approach to inventory management, including regular audits, tracking sales trends, and collaborating with corporate partners to ensure optimal stock levels. Providing examples of how you've successfully reduced shrinkage or improved inventory accuracy can strengthen your response.

Illustrate your conflict resolution skills by sharing a specific instance where you addressed a customer complaint effectively. Emphasize your approach to listening to the customer's concerns, finding a solution, and ensuring the customer leaves satisfied, which contributes to a positive store reputation.

Discuss your training process for new hires, which might include orientation sessions, hands-on training, and utilizing UNTUCKit University resources. Highlight how you tailor your approach to suit different learning styles and ensure your new team members feel supported as they acclimate to their roles.

Share a specific example of a change in your previous retail experience, such as implementing new technology or a shift in store policy. Discuss your thought process and how you guided your team through the transition while maintaining performance and morale.

Articulate the importance of customer service as essential to retail success. Explain how exceptional service fosters customer loyalty, drives repeat business, and enhances the brand’s reputation. Use examples from your experience to demonstrate how you've prioritized customer service in your management approach.

When answering this question, discuss your method for reviewing sales reports, noting key performance indicators such as sales volume, customer footfall, and product trends. Explain how this analysis informs your decision-making regarding promotions, staffing, and inventory adjustments.

Share specific strategies you implement to create a cohesive team environment, such as team-building activities, open communication channels, and recognizing individual and team achievements. Use examples to illustrate the positive impact of a strong team dynamic on performance and customer service.

Express your enthusiasm for working at UNTUCKit by connecting your passion for retail with the company's Core Values and mission. Discuss how your skills align with the expectations of the Store Manager role and your excitement about contributing to a fun and inclusive workplace culture.