Enrollment Tech Analyst I

Job Posting End Date: August 09When you join the team at Unum, you become part of an organization committed to helping you thrive.Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:• Award-winning culture• Inclusion and diversity as a priority• Performance Based Incentive Plans• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability• Generous PTO (including paid time to volunteer!)• Up to 9.5% 401(k) employer contribution• Mental health support• Career advancement opportunities• Student loan repayment options• Tuition reimbursement• Flexible work environments• All the benefits listed above are subject to the terms of their individual Plans.And that’s just the beginning…With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!General Summary:This position is a trainee role that provides technology-related support (primarily telephone support) to Colonial Life producers for their laptop, email, web access, specific Colonial sales tools, and enrollment systems software, as well as providing support to policyholders and potential policyholders with technical issues related to their access of the Harmony enrollment system.Principal Duties and Responsibilities• Identify and resolve hardware, software or enrollment system issues in a professional and timely manner.• Document issues and solutions thoroughly for record keeping and trending analysis.• Adhere to, support, and promote Colonial’s data security policy• Support and promote team work in meeting departmental goals and with all interactions with team mates.• May perform other duties as assigned.Job Specifications• Strong knowledge of computers, current Windows Operating system versions and Microsoft office suite.• Ability to troubleshoot hardware/software issues.• Strong knowledge of the Internet and connectivity support.• Excellent communication skills.• Customer service experience.• Good judgment and ability to think logically.• The ability to work 10am until 7pm.#LI-TB1IN2Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.$36,000.00-$64,800.00Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.Company:Colonial Life