Job details

Account Servicing I

Upgrade is a fintech company offering affordable credit and banking products. They're seeking a Customer Support Specialist to assist customers with account and payment inquiries.

Skills

Call center experience
Loan servicing
Payment processing
Analytical skills
Communication skills

Responsibilities

Engage with customers via phone and email
Answer billing issues and service questions
Provide documentation to customer accounts
Identify areas for optimizing results
Investigate problems and provide resolutions

Education

High School Diploma or equivalent required
Bachelor's or Associate's degree preferred

Benefits

Paid time off (PTO)
401K matching
Comprehensive benefits package
Paid parking
Wellness Incentive Program

To read the complete job description, please click on the ‘Apply’ button

Upgrade Glassdoor Company Review

3.8

Upgrade DE&I Review

No rating

CEO of Upgrade

Renaud Laplanche

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By Upgrade

Come join us if you like to tackle big problems and make a meaningful difference in people's lives. Our goal is to reduce or eliminate fees on everyday transactions and make credit more affordable for millions of families across America. We’ve alr...

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FUNDING

Series C

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Banking & Lending

TEAM SIZE