Job details

Auto Servicing Specialist I

Upgrade is a fintech company providing credit and banking solutions. We are seeking an Auto Servicing Specialist to engage with customers via phone and email, ensuring a high level of service.

Skills

Customer service
Auto collections
Communication
Analytical skills
Problem-solving
Multi-tasking
Teamwork
Microsoft Cloud products
Google Workplace

Responsibilities

Interacting with customers to answer questions and provide assistance
Completing welcome calls to new customers
Handling billing issues and general customer concerns
Maintaining thorough documentation of customer accounts
Identifying opportunities for optimization and improved satisfaction
Contributing to training and development improvements
Resolving customer objections regarding payments

Education

High School Diploma or equivalent required
Bachelor's or Associate's degree preferred

Benefits

Diversity and inclusion focus
Team collaborative culture
Recognition for workplace quality

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3.8

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CEO of Upgrade

Renaud Laplanche

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By Upgrade

Come join us if you like to tackle big problems and make a meaningful difference in people's lives. Our goal is to reduce or eliminate fees on everyday transactions and make credit more affordable for millions of families across America. We’ve alr...

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FUNDING

Series C

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Banking & Lending

TEAM SIZE