Job details

Customer Service Representative, Uplift

Upgrade is a fintech company looking for a Customer Service Representative to provide top-notch customer service for their Uplift buy now pay later travel product.

Skills

Strong attention to detail
Excellent verbal and written communication skills
Problem-solving and analytical skills
Ability to thrive in a fast-paced environment
Proficiency in Microsoft and Google apps

Responsibilities

Provide superior customer care through various communication channels including calls, emails, chats, and text messages
Exceed customer expectations and find optimal solutions for problems
Maintain accurate documentation and improve customer satisfaction
Build collaborative relationships with team members and meet service goals

Education

Bachelor's or Associate's degree preferred

Benefits

Paid time off (PTO)
401K matching
Comprehensive benefits package
New Hire Training Program
Wellness Incentive Program
Kitchen stocked with snacks and beverages

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Upgrade Glassdoor Company Review

3.8

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No rating

CEO of Upgrade

Renaud Laplanche

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By Upgrade

Come join us if you like to tackle big problems and make a meaningful difference in people's lives. Our goal is to reduce or eliminate fees on everyday transactions and make credit more affordable for millions of families across America. We’ve alr...

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FUNDING

Series C

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Early

INDUSTRY

Banking & Lending

TEAM SIZE