Job details

Specialist I, Fraud Operations - job 2 of 2

Upgrade, a fintech company, is looking for a Specialist I, Fraud Operations to join their team in Phoenix. The ideal candidate will help handle accounts needing review for suspicious activity, possible fraud, and customer outreach.

Skills

Strong attention to detail
Adaptability to change
Problem-solving skills
Knowledge of financial products
Customer service experience

Responsibilities

Handle incoming calls regarding suspicious activity and review requested docs
Review accounts with suspicious activity and provide positive customer experiences
Conduct research to determine if escalation is needed for suspicious activity
Accurately document customer accounts and retain records
Escalate high-risk customers for further review and work with customer support teams

Benefits

Paid time off
401k matching
Comprehensive benefits package
Training and wellness programs
Equal opportunity employment

To read the complete job description, please click on the ‘Apply’ button

Upgrade Glassdoor Company Review

3.8

Upgrade DE&I Review

No rating

CEO of Upgrade

Renaud Laplanche

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By Upgrade

Come join us if you like to tackle big problems and make a meaningful difference in people's lives. Our goal is to reduce or eliminate fees on everyday transactions and make credit more affordable for millions of families across America. We’ve alr...

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FUNDING

Series C

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Early

INDUSTRY

Banking & Lending

TEAM SIZE