Job details

Specialist I, Fraud Operations - job 1 of 2

Upgrade is a rapidly growing fintech company seeking new team members who are excited about designing and delivering financial products. They prioritize a collaborative and inclusive culture.

Skills

Fraud detection
Attention to detail
Problem-solving
Customer service
Financial product knowledge

Responsibilities

Handle incoming calls regarding suspicious activity and review requested documents
Review accounts with suspicious activity
Conduct research using internal and external sources
Accurately notate and document customer accounts
Escalate potentially suspicious activity for further review

Education

High school diploma or equivalent

Benefits

Paid time off (PTO)
401k matching
Comprehensive medical, dental, and vision insurance
Wellness Incentive Program
Free snacks and beverages

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Upgrade Glassdoor Company Review

3.8

Upgrade DE&I Review

No rating

CEO of Upgrade

Renaud Laplanche

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By Upgrade

Come join us if you like to tackle big problems and make a meaningful difference in people's lives. Our goal is to reduce or eliminate fees on everyday transactions and make credit more affordable for millions of families across America. We’ve alr...

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FUNDING

Series C

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Early

INDUSTRY

Banking & Lending

TEAM SIZE