Title Specialist, Auto Servicing

As a Title Specialist at Upgrade in Phoenix, you'll manage critical tasks related to our auto loan products, including verifying and servicing titles and ensuring all documentation flows smoothly within the team. You'll closely monitor the lien release process and maintain communication with banks and third-party vendors throughout the title perfection journey.

To qualify for the Title Specialist position at Upgrade, you need at least a High School Diploma or GED. Comfort in a fast-paced environment is crucial, as you'll be working alongside a dedicated team focused on improving processes and enhancing customer experiences.

Upgrade is committed to the growth and development of its employees. As a Title Specialist, you will participate in a New Hire Training Program and have access to ongoing professional development opportunities, enabling you to refine your skills and advance in your career with us.

As a Title Specialist at Upgrade, you'll work with various databases to manage the flow of documents. Additionally, you'll utilize communication tools for interacting with banks and our Collateral Management Vendor, ensuring a seamless title perfection process.

The Title Specialist position at Upgrade is based in an open-office space in Downtown Phoenix, designed to foster collaboration and team support. You'll be part of a vibrant company culture focused on helping each other succeed while enjoying perks like kitchen snacks and beverages.

When asked this during your interview, you can explain how creating a task list and categorizing responsibilities based on urgency helps you stay organized and meet deadlines efficiently, focusing on documents that are waiting on lien releases first.

Use this question to share a relevant experience where you faced a document processing challenge, explaining your thought process and the solutions you explored. Showcase your problem-solving skills, emphasizing teamwork if applicable.

In your answer, discuss your routine for double-checking documentation against guidelines and policies, as well as any tools or methods you use to maintain meticulous records.

Share your approach to maintaining clear communication with third-party vendors, emphasizing the importance of timely follow-ups and updates to ensure all lien and title issues are resolved quickly and efficiently.

Express your excitement for the dynamic work atmosphere at Upgrade and how you thrive on the challenges presented by a fast-paced setting. Discuss your drive to meet targets and enhance customer satisfaction.

Elaborate on your experience collaborating with different departments, highlighting how you ensure that documents are distributed accurately and promptly to the right teams while managing urgent requests.

While discussing your background with financial documents, focus on any specific roles where you've had to adhere to compliance regulations. Mention your knowledge of state and county guidelines if applicable.

Share specific examples of how you have previously contributed to your team, showing your willingness to assist others and your ability to take initiative when necessary.

In your response, emphasize that attention to detail is vital in managing titles and lien processes, as small errors can lead to significant issues downstream. Mention any techniques you use to maintain high accuracy.

Demonstrating knowledge about Upgrade's culture will show your enthusiasm for the role. Discuss how Upgrade’s commitment to diversity, innovation, and teamwork aligns with your personal values and work style.