Job details

Senior Technical Writer

The Position:

Uplight is creating a new category of energy. We make software that manages energy resources in homes and businesses—including things like smart thermostats, electric vehicles, solar panels, storage batteries, heat pumps, and even people’s behavior—to generate, shift, or save energy to balance the grid, making it more efficient and reliable. This creates clean energy capacity that can be used by the power grid instead of burning more fossil fuels. Our solutions accelerate the transition to clean energy and save money for energy customers.

We are seeking a Senior Technical Writer with a Bachelor’s Degree (any discipline)

and at least eight years of relevant experience to join our team and help us achieve our

ambitious goals for our business and the planet.

What you get to do:

Design, develop, and maintain user documentation and API reference for enterprise-scale SaaS products with minimal supervision
Gain product understanding by collaborating with globally distributed subject matter experts and rigorously using product features and APIs ﬁrsthand
Research and analyze the target audience and perform extensive tests on the content
Interact with cross-functional teams to address gaps in documentation
Create video tutorials and feature demo
Follow and implement industry standards, practices, and trends

What you will contribute:

Accelerate user engagement of the Uplight product documentation
Build a world-class help system for Uplight’s suite of products
Participate in developing and executing the user assistance strategy
Lead the implementation of industry-standard technical writing practices
Practice user advocacy in daily development activities

What you bring to Uplight:

At least 8+ years of technical writing experience in the enterprise software space
Excellent written and verbal communication skills in English
Strong understanding of topic-based authoring and audience analysis
Experience in collaborating with geographically distributed teams Experience in using commercial or open source authoring and version control systems
Experience in using a commercial or open source image editing tool
Good understanding of agile development methodologies
Passion for technology and empathy for users
Willingness and ability to work with an international team, delivering technical writing for a global audience. This will require working with North American product and engineering colleagues on a daily basis, with some working hour crossover.

Bonus points:

Understanding of the docs-as-code publishing workﬂow
Understanding of DITA
Experience in the following domains:

Electrical power generation, transmission, and distribution
Industrial automation
Data science, machine learning, and artiﬁcial intelligence
Software-as-a-service
DevOps

Experience in creating API and SDK documentation
Experience in scripting and programming (any language)
Experience in writing in-app instructions
Program management skills

Don’t meet every single requirement? Studies have shown that women, marginalized

genders and people of color are less likely to apply to jobs unless they meet every

single qualiﬁcation. At Uplight we are dedicated to building a diverse, inclusive and

authentic workplace, so if you’re excited about this role but your past experience

doesn’t align perfectly with every qualiﬁcation in the job description, we encourage you

to apply anyways. You may be just the right candidate for this or other roles.

Why Join Uplight in Leading the Fight Against Climate Change?

At Uplight, we're not just offering a job – we're offering a chance to be part of the solution to one of the world's biggest challenges. As a certified B Corporation, we're deeply committed to both social and environmental responsibility. Here's why you should join our team of passionate Uplighters:

Make a Meaningful Impact: Your work directly impacts our mission of decarbonization and building a more sustainable future.
Grow Your Career: We offer ample advancement opportunities, robust learning and development programs, and a supportive team environment that fosters collaboration and innovation.
Thrive: We offer comprehensive benefits, including flexible time off, generous parental leave, a wellness stipend, and work flexibility to help you thrive both personally and professionally.
Belong to an Inclusive Community: We celebrate diversity and foster an inclusive workplace where everyone feels respected, empowered, and heard. Our Employee Resource Groups offer opportunities to connect with colleagues who share your interests and backgrounds.
Be Part of a Growing Movement: Join a team of dedicated individuals who are passionate about creating a more sustainable future. We offer a collaborative environment where your ideas are valued and your contributions recognized. Together, we can build a brighter tomorrow.

To learn more about our comprehensive benefits package and other perks, visituplight.com/careers

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By Uplight

At Uplight, we are motivating energy users and providers to accelerate the clean energy ecosystem. Working with over 90 of the world’s leading electric and gas utilities, Uplight provides an end-to-end customer energy experience. Uplight delivers ...

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FUNDING

Series C

DEPARTMENTS

Writing

SENIORITY LEVEL REQUIREMENT

Senior

INDUSTRY

Energy & Utilities

TEAM SIZE