Job details

Senior Engineering Manager, Servicing Core Platform

About Upstart

Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than two-thirds of Upstart loans are approved instantly and are fully automated.

Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!

The Team

Upstart’s Servicing Vertical is responsible for the lifecycle of each and every loan, ensuring an exceptional experience for every borrower. Our Servicing Core Platform team is specifically responsible for building and maintaining a componentized, distributed Servicing Platform that connects all other functional areas within Servicing. The team’s goal is to create a SaaS platform that is best in class among financial institutions.

As our Senior Manager, Software Engineering, you will collaborate with stakeholders across Upstart’s entire business including Software Engineering, Machine Learning, Data Engineering, Product Management, Product Design, and more. You will report directly to a Director of Engineering and will lead the Core Platform team in architecting the future of our Servicing system. Your goal will be to autonomously identify and prioritize high impact work that will ultimately pave the way to a world class Servicing solution.

Position Location - This role is available in the following locations: Remote, San Mateo, Austin, Columbus

Time Zone Requirements - This team operates on the all US time zones.

Travel Requirements - This team has regular on-site collaboration sessions. These occur 3 days per quarter at an Upstart office. If you need to travel to make these meetups, Upstart will cover all travel related expenses.

How you’ll make an impact:

Define and implement an engineering roadmap that supports the ongoing roadmap of servicing for agents, borrowers, and Upstart
Lead, mentor, and manage a team of engineers, ensuring continuous team growth and individual development
Work closely with product, analytics, operations, and other engineering teams to enable new product experiences

What we’re looking for:

Minimum requirements:
- 8+ years of experience in software development
- Ability to convey complex technical information to a variety of audiences
- Ability to lead team through ambiguous technical challenges by providing guidance and making proper tradeoffs to unlock the business
- Experience working closely with product teams to balance technical execution with business solutions
Preferred qualifications:
- Experience solving tough, ambiguous technical challenges
- Experience leading medium to large engineering teams on complex, multi-quarter initiatives
- 3+ years of experience in a managerial role

What you'll love:

Competitive Compensation (base + bonus & equity)
Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
Employee Stock Purchase Plan (ESPP)
Life and disability insurance
Generous holiday, vacation, sick and safety leave
Supportive parental, family care, and military leave programs
Annual wellness, technology & ergonomic reimbursement programs
Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
Catered lunches + snacks & drinks when working in offices

#LI-REMOTE

#LI-MidSenior

At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).

United States | Remote - Anticipated Base Salary Range

$180,600—$250,000 USD

Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com

https://www.upstart.com/candidate_privacy_policy