#689 - Microsoft 365 Technical Advisor (Polish)

As a Microsoft 365 Technical Advisor, your primary responsibilities include providing technical support to Polish-speaking customers via phone, email, or chat. You'll troubleshoot various issues related to Microsoft 365, educate users on best practices, and offer personalized recommendations to enhance their productivity. Additionally, you will assist customers in transitioning from a trial to a permanent subscription and keep them informed about the latest features of Microsoft 365.

To qualify for the Microsoft 365 Technical Advisor position, candidates should be proficient in both English and Polish and have at least two years of experience in Microsoft 365 administration, consultancy, deployment, migration, or technical support. A solid understanding of Microsoft 365 workloads, particularly in areas like Exchange Online or SharePoint, is also essential. Strong customer service and technical troubleshooting skills are a must.

The Microsoft 365 Technical Advisor plays a crucial role in improving customers' usage by educating them on the functionalities of Microsoft 365 products and offering guidance tailored to their individual business needs. By actively engaging with customers during the trial phase, you can provide insights and recommendations that enhance their experience and demonstrate the benefits of transitioning to a permanent subscription.

The work environment for the Microsoft 365 Technical Advisor is dynamic and remote-friendly, emphasizing flexibility and collaboration. You'll have the opportunity to work from home, interact with a diverse team of professionals, and tackle various technical challenges that keep your day interesting. The role is designed to support your growth while ensuring you have the necessary tools to assist customers effectively.

During the trial phase, the Microsoft 365 Technical Advisor provides comprehensive technical support, answering queries and troubleshooting issues to ensure a smooth user experience. You'll also engage customers to understand their specific needs, educate them on product functionalities, and recommend solutions that highlight the value of moving to a full subscription, ultimately leading to higher satisfaction and retention.

In responding to this question, outline specific scenarios where you managed Microsoft 365 environments, detailing your responsibilities and achievements. Highlight your understanding of various Microsoft 365 workloads and any relevant certifications, emphasizing how your knowledge can benefit the role.

When answering, explain your approach to prioritization based on urgency and impact, considering customer needs and business goals. Discuss any tools or techniques you use to manage support tickets effectively, showcasing your organizational skills.

Detail the systematic approach you take when troubleshooting issues, including steps like gathering customer information, diagnosing the problem, and implementing solutions. Mention specific situations where your troubleshooting skills successfully resolved complex problems.

Discuss the resources you use to stay informed, such as Microsoft’s official blogs, webinars, and community forums. Emphasize your commitment to continuous learning and how you share valuable insights with customers to enhance their experience.

Share a specific instance where you guided a customer in leveraging Microsoft 365 features, detailing their challenges and how your educational support led to improved usage and satisfaction. This shows your ability to connect with customers and foster long-term relationships.

Describe your strategy for managing challenging situations, such as remaining patient, listening actively, and demonstrating empathy. Highlight how you aim to resolve conflicts while ensuring the customer feels heard and valued.

Explain that understanding a customer's unique business needs allows you to provide tailored solutions that align their use of Microsoft 365 with their goals. This not only enhances customer satisfaction but also fosters trust and encourages long-term relationships.

Discuss the CRMs, ticketing systems, or documentation tools you've utilized in previous roles to track customer interactions and technical issues. Emphasize the importance of maintaining accurate records for future reference and continuous improvement.

Talk about your adaptability in communication styles depending on the medium - whether it's email, phone, or chat. Emphasize your focus on clarity and ensuring the customer feels supported regardless of the platform used.

Share your passion for technology and helping others, emphasizing how the dynamic nature of technical support and the continuous learning environment excite you. Highlight how working with Microsoft 365 allows you to make a tangible impact on user experiences.