#689 - Microsoft 365 Technical Advisor (Polish)

As a Microsoft 365 Technical Advisor at our client, you would need proficiency in both Polish and English, and at least 2 years of experience in areas such as Microsoft 365 administration, consultancy, deployment, or technical support. A solid understanding of Microsoft 365 workloads and troubleshooting skills are also essential for success in this role.

A Microsoft 365 Technical Advisor primarily provides technical support and advice to customers using Microsoft 365 products. This involves resolving technical issues, educating customers on productivity tools, and guiding them from trial subscriptions to permanent plans. Your goal is to enhance their experience with Microsoft 365 while addressing their specific needs.

The main responsibilities include troubleshooting connectivity and application issues, providing education on Microsoft 365 services, offering personalized recommendations for subscription plans, and helping customers transition from trial to permanent subscriptions. You’ll also keep up with the latest updates and document solutions for future reference.

The Microsoft 365 Technical Advisor position is remote, based in Ukrains'k, Donetsk Oblast, Ukraine. This allows for flexible work arrangements while supporting Polish customers across the globe.

To apply for the Microsoft 365 Technical Advisor position, visit the careers section of our client’s website and submit your application along with your resume highlighting relevant experience in Microsoft 365 support and language skills in Polish and English.

Qualifications for the Microsoft 365 Technical Advisor role include proficiency in English and Polish, at least 2 years of experience in Microsoft 365-related fields, and a strong understanding of Microsoft 365 workloads. Active listening and customer service skills are essential as well.

As a Microsoft 365 Technical Advisor, you will receive training on Microsoft 365 products and services, troubleshooting techniques, and customer engagement strategies. You'll also stay updated with the latest product enhancements to effectively assist customers.

When answering this question, highlight specific roles where you managed Microsoft 365 environments. Detail your knowledge of products like Exchange Online and Teams, and how you’ve used your skills to resolve issues or improve user experiences.

Describe a systematic approach for troubleshooting connectivity issues, starting from checking basic network settings to reviewing application configurations. Provide examples of issues you’ve resolved in the past.

Mention techniques like creating informative guides, conducting webinars, or using visual aids to help customers understand features. Stress the importance of tailoring the approach based on customer needs.

Demonstrating proactive behavior, discuss resources you utilize, such as the Microsoft documentation, blogs, or online forums, and mention how you apply this knowledge in your work.

Share a specific incident where you went above and beyond to assist a customer, detailing the situation, your actions, and the positive outcome to demonstrate your commitment to customer satisfaction.

Highlight your problem-solving mindset by explaining how you escalate issues, collaborate with teammates, or seek out additional resources while keeping the customer informed throughout the process.

This question offers a chance to display your persuasive skills. Share a story of how you identified customer needs and provided tailored recommendations that led to a seamless transition and client satisfaction.

Discuss your prioritization strategies, such as categorizing urgent requests and using time management tools to maintain efficiency. Provide an example of how you've managed workload effectively.

Mention specific tools or utilities you are familiar with, like Microsoft Admin Center, PowerShell, or third-party diagnostic tools, and explain how they assist you in identifying and solving customer problems efficiently.

Use this opportunity to express genuine enthusiasm for the role and the chance to help customers maximize their experiences with Microsoft 365, coupled with your passion for technology and customer service.