Job details

#873 - M365 Technical Advisor - Reactive Trials Nurturing

Company Description

Upwork is the world's largest marketplace and we support businesses connecting them with Independent talent from all across the globe.

One of our clients; an American multinational technology company, is in search of a M365 Technical Advisor.

In this role, you would provide technical support and advice to our customers and help them get the most out of their Microsoft 365 subscriptions.

You would receive technical support requests-tickets from customers who subscribed to a Microsoft 365 trial during the trial phase and you will utilize your troubleshooting knowledge and tools required to fix customer issues.

Additionally, you will approach the customer to get insight on the purpose of subscribing to a trial, the customer personal or business needs in order to help customer start using all workloads and products acquired with the ultimate goal of bringing the customer to a perpetual subscription, to increase workload usage and to increase number of licenses consumed by the Small Business.

Job Description

Job Description

Candidates will be responsible for responding to technical advisory and technical implementation questions regarding M365 tools.
These questions will come through chats and phone calls.
The ticket needs will vary depending on the request; they typically include questions surrounding the admin’s knowledge of the M365 web application, registering and buying domains, downloading and installing Office, and using the M365 feature set. Candidates must have Windows 10 Pro (with the latest updates installed) on their device, a work environment conducive to the job (with internet speeds of 25 Mbps or greater that’s not in a shared location), a microphone/headset with noise cancellation system, webcam capability and must be available immediately.
We’re looking for talented people who possess a broad knowledge base of Microsoft 365 technical architecture and have familiarity with technical support. The candidate should demonstrate technical drive, relationship-building to create, reinforce, motivate, and guide customers, fellow freelancers, and partners.

Qualifications

Qualifications

Advisory or technical implementation experience
Strong consultative skills in a Microsoft 365 environment
MVPs, MCTs, MCSAs, MCSEs certifications are highly preferred but not mandatory.
RAVE experience (a plus but not required)
Device Requirements (a live verification will be conducted to ensure the following requirements are met prior to the start of the engagement):
- Computer that is not joined to another company’s domain, neither managed by any remote management – inventory systems or tools
- Windows 10 Pro (latest updates installed)
- Minimum of 8 GB RAM (16 is recommended)
- Core i3 processor (i5 is recommended)
- Minimum of 256GB Hard disk (256 SSD is recommended)
- LAN (local access network) required
  - For security requirements, freelancers will not connect to the provided systems and tools using WiFi.
- A minimum of 25 Mbps download speed & 10 Mbps upload speed
- No 3rd-party antivirus software installed
- Media devices that are Teams compliant
- Microphone/headset with background noise canceling (not a phone headset)
- Webcam, preferably compatible with Windows Hello Technology