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Customer Advocacy Manager
Upwork is looking for a Customer Advocacy Manager to bring the company's product to life through customer stories and showcase the transformative opportunities the work marketplace unlocks.
Skills
- Strong interviewing and storytelling skills
- Excellent communication and influencing skills
- Customer-facing experience and relationship building
- Project and program management skills
Responsibilities
- Collaborate with cross-functional teams to identify and promote relevant customer stories for key initiatives
- Develop marketing and sales assets such as case studies, testimonials, and videos
- Build a community of Upwork customers for the advocacy program
- Conduct customer interviews and collect insights
- Manage a Customer Advocacy Coordinator and potential travel may be required
Benefits
- Medical insurance for employees and family
- Unlimited PTO
- 401(k) with matching
- 12 weeks of paid parental leave
- Employee Stock Purchase Plan
To read the complete job description, please click on the ‘Apply’ button
Upwork Glassdoor Company Review
Hayden Brown
3.8
Upwork DE&I Review
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CEO of Upwork
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By
Upwork
Our vision is independent talent at the heart of every business. Our mission is to create economic opportunities so people have better lives.
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Full-time, remote
DATE POSTED
July 1, 2024
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