Customer service representative - Phone Support specialist (US Hours) - job 2 of 3

We seek a dedicated freelance customer service representative to provide live chat and phone support during US working hours (9 am to 5 pm EST). This role involves managing approximately 3-5 daily customer calls and growing. Optionally for this project: 5-8 live chats per day... We're an e-commerce brand selling custom textile products. Responsibilities: - Answer incoming calls - Optionally: Respond to live chats (within 1 to 2 minutes) - Provide exceptional customer service and support Requirements: - Availability during US working hours, at least 5 days a week (9 am to 5 pm EST) - Strong communication skills - Reliable internet connection Compensation: - This is not a full-time position. We will discuss and agree on a fair compensation model based on the workload. If interested, please share your thoughts and availability. Looking forward to working with you! Note: No agencies, only freelancers, please