Job details
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Sr Customer Success Manager, Commercial
Upwork is seeking a dynamic Sr. Customer Success Manager to help commercial clients maximize their use of the platform. The ideal candidate will drive adoption with Hiring Managers, provide expert consultation on talent sourcing, platform configurations, and best practices.
Skills
- Customer Success experience with retention targets
- Project and time management skills
- Consultative skills and problem-solving abilities
Responsibilities
- Partner with commercial customers to achieve their goals, drive adoption, and ensure value with the Upwork platform
- Provide expert consultation and training on talent sourcing/management, product configurations, and best practices
- Manage customer requests, maintain continuous engagement, and ensure retention
- Collaborate with cross-functional teams to deliver exceptional customer value
Benefits
- Comprehensive medical insurance coverage
- Unlimited paid time off
- 401(k) plan with matching contributions
- 12 weeks of paid parental leave
- Employee Stock Purchase Plan
To read the complete job description, please click on the ‘Apply’ button
Upwork Glassdoor Company Review
Hayden Brown
3.8
Upwork DE&I Review
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CEO of Upwork
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By
Upwork
Our vision is independent talent at the heart of every business. Our mission is to create economic opportunities so people have better lives.
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Full-time, remote
DATE POSTED
June 20, 2024
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