Job details

Sr Customer Success Manager, Commercial

Upwork is seeking a dynamic Sr. Customer Success Manager to help commercial clients maximize their use of the platform. The ideal candidate will drive adoption with Hiring Managers, provide expert consultation on talent sourcing, platform configurations, and best practices.

Skills

Customer Success experience with retention targets
Project and time management skills
Consultative skills and problem-solving abilities

Responsibilities

Partner with commercial customers to achieve their goals, drive adoption, and ensure value with the Upwork platform
Provide expert consultation and training on talent sourcing/management, product configurations, and best practices
Manage customer requests, maintain continuous engagement, and ensure retention
Collaborate with cross-functional teams to deliver exceptional customer value