Salesforce Service Cloud Engineer (multiple positions) in Irving, TX

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Job Description

U.S. Bank is seeking the position of Salesforce Service Cloud Engineer (multiple positions) in Irving, TX.

Essential Responsibilities:

• Develop innovative solutions and build comprehensive web components and technology infrastructure to ensure customers experience seamless customer support.
• Design routing profiles, queues, and flows in Amazon Connect to enable customer service representatives to address inquiries while maintaining corresponding data for future analysis and improvement.
• Execute practices of continuous integration and continuous delivery (CICD) to upgrade product while ensuring seamless release.
• Collaborate with UI/UX teams to design the front-end platform and user interface to enhance customer experience.
• Consider scalability, reliability and performance of systems when defining technical designs.

Basic Qualifications:

Position requires a Master’s degree in Computer Science, Computer Engineering, Information Systems/Technology, or a related field, and 2 years of experience as a Software Developer, or a related occupation.  

Required Skills/Experience:

Experience must include 2 years of experience with each of the following:

Agile Environment; Integration techniques: REST and SOAP APIs; Salesforce modules: Sales Cloud, Service Cloud, Marketing Cloud; Jenkins, and GIT; and Bootstrap, Lightning Design System (LDS), Lightning Components Development, AngularJS, jQuery, and JavaScript.

This position is with Talech, Inc., a U.S. Bank company.

Teams may work from home and the office. Base pay range may vary if an offer is made for work in a different location. Pay Range: $105,997 - $176,100. (#LI-NDI #LI-DNI #LI-DNP #DE-DNP).

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.  

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements).

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.