American Airlines Careers, Benefits, Review

Listening and relationships

American proudly celebrates the diversity of our team members and our customers. We work hard to create an open, inclusive culture so people of all races, genders, sexual orientations, disabilities, religious affiliations and backgrounds feel welcome and valued. Our commitment to diversity, equity and inclusion begins with listening and building relationships. We take time to listen to each other and learn from the experiences of others with open hearts and minds. Learn about our DEI commitment

Learning and aligned values

American is committed to continuing the conversation around DEI. That means we will continue to educate all team members about our shared values of understanding and respect. Each year, we deliver relevant, educational and practical training to ensure our team members understand how our policies, procedures and interactions in the workplace support a culture of diversity, inclusion and respect. Read about inclusion and diversity efforts.

Intentional recruitment and advancement

Intentional recruitment and advancement begin with developing and advancing talent. For all team members, we are committed to your growth as a professional through our robust Employee Business Resource Groups programs and focused talent management efforts. Discover more about our Employee Business Resource Groups and how we develop leaders.

A new career destination

Your new career with American Airlines goes beyond competitive pay, industry-leading benefits and our amazing travel privileges. We’re proud to offer training and development opportunities to prepare team members for a life-long journey with us. No matter where you land a role at American — at the airport, on a plane or in our corporate offices — you’ll be part of a team that not only cares for our customers but also for each other. At American, your career destinations are limitless.

• Discover careers at American
• Learn about one team member's career journey

Our culture

Our purpose at American is to care for people on life’s journey — and that includes our customers, team members and the communities we serve. Whether it’s helping customers navigate travel or planning future routes for our network, every team member has the potential to be a leader. And with an eye on inclusion and an appreciation for a diverse workforce, we’re looking for individuals who blaze trails through challenges and unapologetically celebrate personal and team successes.

• Our culture
• Hear from a team member

Perks and benefits

Our team members have access to multiple health insurance options, a retirement plan with company match and robust recognition programs. With extensive travel privileges, team members — and their families and friends — can explore the world on American’s global network, as well as those of our partner airlines. When it comes to your life outside work, American is here to support you and your family through our Employee Assistance Program, Family Fund, scholarships and more.

• Perks & benefits
  
  

Customer Service

Do you enjoy helping others and finding creative solutions? Can you flex your focus on a moment's notice? Customer Assistance Representatives and Customer Service Agents guide our customers through their airport experience, from checking bags and directing them to their gate to assisting with boarding and more. Read how hearing a radio ad turned one team member's first job in Santo Domingo, Dominican Republic into a family affair serving customers in Miami International Airport for 30 years.

• Read their story
  
  

Ramp/Fleet Service

Our Ramp/Fleet Service Agents are in the middle of the action on the airport tarmac - loading baggage, directing planes to gates, fueling aircraft and more. To be successful on the tarmac, you need to be a team player, make safety a priority and have an eye and ear for the details.

• Explore positions and apply today 
  
  

Caring for customers

Every day at American Airlines offers a unique adventure. Our airport team members have the opportunity to serve our customers around the world, feel the buzz of aircraft engines up close, plan flight operations and see the world from the unique perspective found only at one of our airports. Stephanie’s career began in high school with an aviation maintenance license and a desire to follow her parents into the aviation industry.

• Read how her relationships at American have inspired her. 
  
  

This is more than a job. Becoming a flight attendant for the world’s largest airline offers a lifestyle where the view from the office window never gets boring. It’s a chance to grow and develop professionally and personally, all while exploring the world through American Airlines extensive global network. You’ll be the champion for an elevated customer experience by caring for people who choose to fly with American.

• See open positions
• Read how one flight attendant’s family history led him to the skies 

American Airlines pilots share a love for adventure, a commitment to safety and an enthusiasm for responsible leadership. Our pilots embody all this and more as they serve passengers and find solutions in the sky and on the tarmac. Our team wears their uniforms with pride. Want to learn more about what it takes to fly for us? Visit our pilot hiring website. And you can read more about how one American Pilot uses his role as a DEI advocate to help recruit a new generation of diverse pilots.

• Read the article
• Pilot hiring website

Have a passion for aviation? Dreamed of becoming a professional pilot? Our Cadet Academy provides everything you need to begin your pilot career. You’ll get top-of-the-line training, be matched with an American Airlines Pilot mentor and receive a guaranteed interview offer with all of American’s wholly owned regional carriers (Envoy, PSA and Piedmont). Your opportunities as a future American Airlines Pilot are endless. Put yourself in a position to succeed today.

• Cadet Academy details here
• Read Daisy's inspiring story

Giving back

At American Airlines, our purpose is to care for people on life’s journey, and we encourage and support involvement in the communities we live and work in. Our team members are provided with a variety of opportunities to volunteer and contribute to their chosen causes to enhance their lives and the lives of others around us.

·       Initiatives to help cancer patients become long-term survivors

·       Nearly $1.5 million for global COVID-19 relief efforts

Military veterans and community

American Airlines has a long-standing commitment to the nation’s armed forces. With more than 7,000 team members who are veterans or still serving in the reserve component, we place a strong emphasis on military and veteran initiatives.

·       American Airlines honors veterans today and year-round

·       Learn more about our military community recruiting

Sustainability

At American Airlines, sustainability means delivering the benefits of air travel while protecting the planet. We’re the first U.S. airline with a clear path to net-zero carbon emissions by 2050. Climate change is a pressing global challenge, and we’re committed to doing our part to address it. We’ve worked to increase our fuel efficiency and reduce greenhouse gas emissions to help plan a low-carbon future.

·       Sustainable aviation fuel

·       Learn more about our commitment to net zero carbon emissions by 2050