Switchboard Operator

Duration: 12+ months (Possible contract to hire)Job Description:• Imp notes: A typical day would like in this role Switchboard Operator receive approximately 150 calls per day from members, providers, community, etc.• Each call is routed to the location where the caller can receive assistance needed either from member services, provider services, or other area as needed.• Each call is an average of 1 minute long and using specific applications and tools, Operators can search for information and route the call efficiently to provide a positive customer experience.Responsibilities:• Receives and processes incoming switchboard calls.• Answers and transfers incoming internal and external calls.• Responsible for maintaining departmental reports.• Assists department with mailings.• Trains new employees.Experience:• 1 year of switchboard experience.Skills:• Organizational skills.• Good judgment and customer service skills.• Strong listening skills.• Good verbal and written communication proficiency.• Proficient grammar skills.• Ability to navigate through the Windows operating system environment.• Must have good typing and talking skills.• Ability to multi-task.• Ability to remain in a stationary position for extended periods of time..Education:High School Diploma or equivalent.List of job requirements.About US Tech Solutions:US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Recruiter Details:Name: ShaileshEmail: shailesh.c@ustechsolutionsinc.comInternal Id: 24-19743Skills:Customer Experience, Customer Support/Service, Microsoft Windows Operating System, Multitasking, Organizational Skills, Presentation/Verbal Skills, Staff Training, Telephone Skills, Typing, Writing SkillsAbout the Company:US Tech SolutionsUS Tech Solutions is a global firm supplying IT services, on-demand talent sourcing and workforce management solutions. A certified Minority Business Employer, we are a partner to over 85 of the Fortune 500® across industries, delivering successful talent acquisition and governance programs since 2000.A global footprint, supplemented by local offices, means we’re small enough to care with the strength to deliver. We have a growing community of 9,000+ people on assignment and an active database of 23 million candidates. Partnering with USTECH SOLUTIONS brings on-demand talent within reach. With a client retention rate of 97%, US Tech Solutions has demonstrated the ability to consistently provide exceptional service.As a minority-owned business we’re proud to promote the values and rewards of diversity and inclusion. Diversity is a key component of our corporate culture, as evidenced by the fact that both our leadership team and broader workforce are highly diverse. We pride ourselves in our ability to attract and retain a diverse workforce that is a reflection of the needs of our clients and of the marketplace at large.Company Size:2,500 to 4,999 employeesIndustry:Staffing/Employment AgenciesFounded:2000Website:https://ustechsolutions.com/