Job details

Bilingual Patient Scheduling Coordinator

As a Patient Scheduling Coordinator, you will help our patients gain access to life-enhancing medical care! Quickly, accurately, and efficiently handle, register, and schedule calls in target-based environment.

If you are a self-starter and eager to begin a career with a growing yet stable organization, apply online today!

No medical experience? No worries! We offer comprehensive training that will allow you to feel comfortable with thoroughly helping patients.

Bilingual in English and Spanish, or English and Russian REQUIRED

Responsibilities

Receive inbound retention calls from current customers in a multi-line call center environment
Accommodate scheduling needs of existing patients including future appointments
Make outgoing confirmation and follow up calls
Make outbound calls to patients to re-establish patient care
Educate customers on membership features, offerings, billing and charges to retain customer
Act with urgency to meet and resolve customers’ needs and problems
Demonstrate knowledge of services
Ensure customer issue follow-up is completed on time and accurately

Builds rapport and constructive and effective relationships.
Expediently handle all problems, issues, and challenges with professionalism
Additional duties as required

Prior experience is a Sales, Telemarking and or Soft Sales Environment highly desired.
Excellent customer service and interpersonal skills
1+ year(s) experience in call center customer service, customer retention, multi-line phone administration
Excellent communication skills, both written and verbal
Strong organizational, reporting, data entry, time management, and follow-up skills required.
Proficient in Word, Excel, and Call Center systems
Ability to connect with people, empathize with them and offer viable solutions to their concerns.
Must use decision trees and script flows as required.
Ability to multi-task and meet critical deadlines.
Experience and ability to manage through rapid and dramatic changes.
Flexibility in shifts/hours
Regular, consistent and punctual attendance
Experience in medical industry is highly preferred.