Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Protective Security Officer -Mid Level image - Rise Careers
Job details

Protective Security Officer -Mid Level

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated protective Security Officer I , you will provides armed response to emergency incidents involving workplace violence, active shooters, duress situations, medical emergencies, access control violations, and other safety and security situations in protection of the workforce. Performs as a team member in enforcing established procedures under supervision. Performs moderately complex duties, identifies and reports problems in accordance with standard operating procedures. Supports Senior PSOs and  Security Management with overall team performance.

We offer a flexible work environment that requires an individual to be in the office 5 days per week. This position can be based in one of the following location: San Antonio, TX. Relocation assistance is not available for this position.

What you'll do:

  • Understands and applies policies and procedures displaying intermediate-level knowledge on operational matters.
  • Responds to critical incidents and takes immediate action to stop acts of violence, render first aid, and resolve issues during the response phase of Incident Management.
  • Participates in training drills, receives  feedback on response, and participates in after action reviews for emergency response situations.
  • Monitors alarms, cameras, fire alarm systems, and access control programs along with radio traffic, dispatching officers, coordinating response actions for critical incidents and documenting activities for escalation to incident reports.
  • Controls access for employees and visitors,  creates and issues credentials, and responds to policy violations.
  • Performs patrols of facilities/properties to prevent trespassing, theft, vandalism, parking/traffic infractions and unauthorized conduct impacting the safety of the campus.
  • Enforces parking and traffic controls and composes incident reports.
  • Completes duty assignments and  on-the-job duty position training.
  • Conducts post-related activities during special events and supports executive protection or law enforcement during incident response.
  • Documents shift activities, and ensures detailed information is passed on to team members.
  • Attends and completes all training sessions and responds to feedback from security management and the training team.
  • Completes Defensive Tactics and Handgun training and Standards Evaluation, complies with USAA Force Continuum, issue/turn-in, storage/transportation procedures and maintains State handgun licensing.
  • Maintains current first aid training.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

  • High School Diploma, General Equivalency Diploma, or applicable trade/technical school diploma.
  • 2 years of physical security, law enforcement, or military combat arms experience.
  • Ability to operate computer programs for access control, camera systems, alarm annunciation, radio dispatch and general use of  Microsoft Office tools to include Word, Excel, and PowerPoint.
  • Must possess valid state driver's license.
  • Job Offer contingent on passing the MMPI evaluation.
  • Initial and continued employment conditional upon passing USAA’s Protective Security training standards within 3 attempts (for initial and follow-on training cycles) and obtaining required state armed security license and/or certification for assigned post state within 6 months.

What sets you apart:

  • Ability to work weekends, holidays, and overtime if required
  • First Aid/CPR Certification
  • Demonstrates firearm proficiency
  • Ability to communicate clearly and effectively, both verbally and in writing.
  • Ability to respond rapidly and effectively during emergency situations.
  • Previous military or law enforcement experience preferred as applicable
  • Prior experience using security related systems. Report management system, two-way radios, visitor management systems, and Microsoft Office suite of tools.
  • Associates degree in Law Enforcement or Criminal Justice
  • US military experience through military service or a military spouse/domestic partner [optional]

Compensation range: The salary range for this position is: $51,370.00 - $86,680.00.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

 

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

 

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

 

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA Glassdoor Company Review
3.5 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
USAA DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of USAA
USAA CEO photo
Wayne Peacock
Approve of CEO

Average salary estimate

$69025 / YEARLY (est.)
min
max
$51370K
$86680K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Protective Security Officer -Mid Level, USAA

Have you ever imagined being the vital first line of security for a company committed to empowering the military community? At USAA, we're seeking a Protective Security Officer - Mid Level who will play an essential role in maintaining a safe and secure environment in our San Antonio Home Office. As a member of our team, your commitment to our core values, which include honesty, integrity, loyalty, and service, will shine as you respond to emergency situations, such as workplace violence and medical emergencies. Your day-to-day activities will involve both proactive and reactive measures to ensure the safety of our employees and visitors. You will monitor alarms, cameras, and access control systems while effectively communicating during critical incidents. Your ability to work collaboratively with a team and contribute to overall performance will make an extraordinary impact. With a flexible work environment that allows you to thrive, you’ll be engaged in training drills and after-action reviews to continuously improve your skills. We value your input, and your work will be significant in upholding the security standards that define USAA. Our organization is committed to providing best-in-class benefits that support your well-being, including medical coverage, retirement plans, and opportunities for professional growth. Join us at USAA, where every action you take contributes to the safety, trust, and financial security of our members. If you’re driven and ready to join a meaningful cause, apply now to become a crucial part of our Protective Security team.

Frequently Asked Questions (FAQs) for Protective Security Officer -Mid Level Role at USAA
What are the responsibilities of a Protective Security Officer at USAA?

As a Protective Security Officer - Mid Level at USAA, your primary responsibilities include responding to emergency incidents, providing armed responses to high-risk situations, monitoring alarm systems and camera feeds, and conducting regular patrols to prevent unauthorized conduct. You will also ensure access control for employees and visitors, document shift activities, and participate in training drills to hone your response skills. Participating in after-action reviews and continuously improving your practices is an important aspect of this role.

Join Rise to see the full answer
What qualifications are needed to apply for the Protective Security Officer position at USAA?

To qualify for the Protective Security Officer position at USAA, candidates should possess at least a high school diploma or equivalent with two years of experience in physical security, law enforcement, or military combat roles. Required skills include familiarity with security systems, proficiency in Microsoft Office, and a valid driver's license. Prior military or law enforcement experience is preferred, as well as certifications such as First Aid/CPR. Additionally, candidates must meet USAA's training standards and hold the proper armed security licensing.

Join Rise to see the full answer
What kind of training does a Protective Security Officer receive at USAA?

USAA invests in thorough training for its Protective Security Officers to ensure they are well-prepared to handle critical situations effectively. Training includes defensive tactics and handgun training, familiarization with emergency protocols, participation in drills, and ongoing education to refine skills. Officers are required to complete USAA’s Protective Security training standards and gain necessary state certifications within specified timeframes to maintain their positions.

Join Rise to see the full answer
What is the work environment like for Protective Security Officers at USAA?

The work environment for Protective Security Officers at USAA is dynamic and collaborative. Officers are required to work five days a week in our San Antonio Home Office and engage in various activities, from monitoring security systems to responding to emergency situations. This role fosters teamwork with fellow officers and security management, creating an atmosphere where everyone contributes to the safety and security of our campus. Flexibility, responsiveness, and clear communication are key traits for success.

Join Rise to see the full answer
What benefits does USAA offer to its Protective Security Officers?

USAA offers a comprehensive benefits package for its Protective Security Officers that supports both physical and emotional wellness. Benefits include medical, dental, and vision plans, a 401(k) retirement plan with employer matching, life insurance, paid time off, and wellness programs. Additionally, USAA provides career development opportunities to support professional growth, making it an outstanding place to build a fulfilling career.

Join Rise to see the full answer
Common Interview Questions for Protective Security Officer -Mid Level
How do you prioritize safety when responding to incidents as a Protective Security Officer?

When prioritizing safety as a Protective Security Officer, I assess the situation rapidly and determine the risk level. My first response is to eliminate immediate threats, ensure the safety of all personnel, and apply first aid when needed. Communication is crucial, so I keep in constant contact with my team and dispatch for coordinated responses.

Join Rise to see the full answer
Can you describe a time when you managed a difficult emergency situation?

In a previous role, I encountered a situation involving a potential active shooter. I followed protocol by quickly evacuating the area, notifying law enforcement, and securing the premises. I maintained communication with my team to ensure everyone's safety and conducted a follow-up analysis to improve future responses.

Join Rise to see the full answer
What is your familiarity with security technology and systems?

I have experience with various security technologies, including access control systems, alarm monitoring, and surveillance camera operation. I am proficient in using software tools for incident documentation and can troubleshoot common issues. Staying current with evolving technology is important to me.

Join Rise to see the full answer
How do you handle conflicts or confrontations on the job?

I believe in addressing conflicts with a calm and assertive approach. My first step is to communicate clearly and respectfully while de-escalating the situation. If necessary, I would involve law enforcement or senior team members to ensure safety and compliance with policies.

Join Rise to see the full answer
What motivates you to work as a Protective Security Officer?

I am motivated by the opportunity to make a difference in people's lives. Protecting others and ensuring a safe environment is deeply fulfilling for me, and I value being part of a respected organization like USAA that serves the military community. This alignment between my values and the company's mission drives my passion for this work.

Join Rise to see the full answer
How do you stay prepared for unexpected situations?

I maintain preparedness by consistently participating in training and drills and ensuring that I am updated on protocols. I assess potential risks regularly and maintain my First Aid/CPR certification. Each day, I review emergency response plans and stay alert to changes in my environment.

Join Rise to see the full answer
Can you share how you maintain physical fitness for this role?

I prioritize physical fitness by engaging in regular workouts that include cardio, strength training, and defensive tactics practice. I believe that staying in good shape is critical for effectively handling physically demanding situations and maintaining the endurance necessary for long shifts.

Join Rise to see the full answer
Describe your teamwork experience in a security setting.

In my previous roles, I worked closely with diverse teams to respond to incidents and maintain security protocols. We held regular meetings to discuss strategies and outcomes, which fostered communication and collaboration. This teamwork ensured that we could trust one another during high-pressure situations.

Join Rise to see the full answer
What strategies do you use to document and report incidents?

I use structured templates for documentation to ensure consistency and clarity. After responding to an incident, I document all relevant details, including time, location, parties involved, and actions taken. This allows for a thorough and accurate report that can assist with future training or follow-up actions.

Join Rise to see the full answer
How do you maintain effective communication with your team during incidents?

I prioritize clear, concise communication during incidents. By using established protocols like radio communication while ensuring that vital information is relayed quickly, I help the team coordinate responses efficiently. I also engage in pre-shift briefings to reinforce communication strategies.

Join Rise to see the full answer
Similar Jobs
Photo of the Rise User
Posted 10 days ago

Join USAA as a Scrum Master to champion Agile practices and enhance team dynamics in a thriving financial services environment.

Photo of the Rise User
Posted 10 days ago

Join USAA as a Senior Audit Data Analyst to drive innovative audit solutions and enhance financial security for the military community.

Photo of the Rise User

Join Lower Bucks Hospital as a Patient Care Assistant, contributing to quality care in a community-oriented environment.

Photo of the Rise User

Join Emory University as an Animal Care Technician I, where you'll have the opportunity to improve animal health and support cutting-edge research.

LKQ Corporation Hybrid 1925 Baldwin, WI - Tri Star
Posted 3 days ago

Join LKQ Corporation as a Disassembly Team Member and contribute to a rewarding career in a hands-on manufacturing environment.

Join Northside Hospital as an MRI Tech, where you can advance your career in a supportive and innovative healthcare setting.

Photo of the Rise User

Be a vital part of Hackensack Meridian Health as a Registered Nurse in Maternal Child Services, dedicated to exemplary patient care in a collaborative team environment.

Photo of the Rise User
Posted 14 days ago

Become an essential part of Northwestern Medicine as a Sonographer, dedicated to delivering exceptional vascular imaging and patient education.

Photo of the Rise User
Posted 9 days ago

Join NJ TRANSIT as an Administrative Assistant to support vital safety initiatives in the booming transportation sector.

Photo of the Rise User

Join Vitaly Health as a Critical Care Nurse Practitioner, providing essential care to patients in Washington State's inpatient setting.

WHAT WE STAND FOR No matter how many years we’re in business or how many members we serve, our core mission and the values that inspired it never change. Our mission is to stand with our members and be there for them and their families by facili...

329 jobs
MATCH
Calculating your matching score...
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 15, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
31 people applied to Virtual Doula at Included Health
H
Someone from OH, Akron just viewed Financial Content Writer at Huntington
W
Someone from OH, Columbus just viewed Director of Regulatory Compliance - WEX Bank at WEX Inc
E
Someone from OH, Cincinnati just viewed Administrative Assistant at Elevate and Delegate
Photo of the Rise User
Someone from OH, Akron just viewed Customer Support Representative at ProVia
Photo of the Rise User
Someone from OH, Alliance just viewed Store Representative - Mid-Shift at Serv-U-Success