User Insights Program Manager

About Us:

We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.

We've been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide.

Notion is an in person company, and currently requires its employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office (including a third day).

About The Role

Notion’s users are passionate and engaged and they love sharing feedback. That feedback is a valuable input into how the Notion product is built.

The User Insights Program Manager will own iterating and expanding the current user insights program, working closely with Product Management, PMMs, Data, and CX and GTM leadership to incorporate the voice of the customer and CX into the product development process.

What You'll Achieve

• Ensure a robust foundational framework for customer feedback data so that we’re measuring what matters most
• Use quantitative data analysis to report on contact driver trends and other user experience insights
• Iterate and expand our current user insights and customer voice reporting to share more robust and actionable insights as our ability to capture and analyze data improves
• Foster user empathy through qualitative data and experiences
• Iterate the current Customer Story Spotlight program
• Identify other opportunities to foster user empathy throughout the company

Skills You'll Need to Bring

The right candidate for this role will have:

• 5+ years experience in Product Operations, CX Operations, Voice of the Customer, or other customer analytics-focused role
• Strong data reporting and data analytics skills, including intermediate-level SQL
• Demonstrated experience successfully managing cross-functional projects
• A user-focused mindset

Nice to Haves

• Proficiency with analytical tools such as Tableau, Hex, and Looker
• Familiarity with Notion

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Notion.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco, the estimated base salary range for this role is $130,000 - $180,000 per year. 

#LI-Onsite