Job details
![Newsletter form background]()
Support Specialist
User Interviews is seeking a Support Specialist to be the advocate for our users, managing all support tickets and ensuring a seamless user experience.
Skills
- Experience in customer-facing support role
- Written communication skills
- Experience with high volume customer support tickets & chats
- Familiarity with Zendesk is a plus
Responsibilities
- Manage all support tickets
- Collaborate with Project Coordinators on escalated support issues
- Track insights, digest feedback, and identify potential improvements to user experience
- Develop processes for customer satisfaction
- Manage incentive payments
- Manage account reviews to keep participant & researcher base healthy
- Update support pages with new product updates/processes
- Assist with live chat support when necessary
- Provide coverage on holidays on a volunteer basis
Education
- Bachelor's Degree preferred but not required
Benefits
- Competitive base salary of $47.1k
- Annual performance-based bonus
- Equity options
- Medical & dental coverage
- Annual membership to One Medical Group & Talkspace
- 4 weeks of PTO to start + accrue additional day each year
- Unlimited wellness days
- Flexible, paid parental leave
- 401k with employer contribution
- $250 office setup stipend + $50/month work from home stipend
- Awards for recognition, work anniversaries, & birthdays
- $100 annual L&D stipend
- Annual company retreat
To read the complete job description, please click on the ‘Apply’ button
User Interviews Glassdoor Company Review
Unknown name
No rating
User Interviews DE&I Review
No rating
CEO of User Interviews
Approve of CEO
To help teams discover and embrace user insights.
2 jobs
Calculating your matching score...
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
LOCATION
SALARY RANGE
$47,100/yr - $47,100/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
June 24, 2024
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
you, just ask me below!
Other jobs
Sign up for our weekly
newsletter of fresh jobs
ABOUT RISE
FOR COMPANIES
REMOTE JOBS & MORE
LOOKING FOR A JOB?
FIND A JOB NEAR ME
CONNECT
