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User Researcher

Academia.edu is a platform for sharing, discovering and vetting academic research. Our mission is to accelerate the world’s research by making all academic papers accessible for free online and by connecting research experts and consumers alike.

We have over 160M registered users worldwide: academics, students of all levels, professionals in the private and public sectors, independent researchers, and curious members of the public. We deliver value through our free and paid features for discovering, accessing, vetting, sharing and tracking academic research, staying up-to-date on a research topic, networking with experts, and more.

We are looking for an experienced User Researcher to join our skilled, passionate, and mission-driven team. This role is only suitable for applicants with experience in an industry setting (in-house or agency). Because our department has a strong seat at the table, you are expected to carry out end-to-end user research, as well as actively contribute to product ideation, strategy, and annual planning. A strong design sensibility is a plus. Lastly, we are looking for someone excited to propose new research methods, tools, and processes.

Day-to-day, you will work as an embedded researcher on one or more product teams. You will collaborate with PMs, Designers, Data Analysts, and leadership to identify research questions, execute tactical and foundational user research, provide teams with insights and recommendations on new and existing products, and work across the org to elevate user empathy and UX maturity. In addition to working on your product team(s), you will propose and contribute to key User Research-led initiatives.

Responsibilities

Collaborate with product teams to identify riskiest assumptions, key questions, and business goals
Plan and facilitate foundational, generative, and tactical user research using a variety of methods
Contribute to product strategy and influence decision-making about long-term product directions
Create foundational artifacts, such as user personas, journey maps, and jobs to be done to align our entire organization around our users’ needs & pain points
Identify opportunities for new products, and optimizations, by synthesizing insights across sources
Be an avid advocate for our users and creatively share insights to increase user empathy through presentations, brainstorms, and workshops
Support PMs and Designers in conducting their own studies when appropriate, while maintaining a high level of research quality and rigor

Requirements

B.A. in social or behavioral science, HCI, or another field with a research component.
Graduate degree in a behavioral discipline preferred but not required.
Minimum 3 years of post-graduation experience working on consumer-facing tech products
Expertise with research planning, execution, and analysis using multiple methods
Ability to distill findings into actionable insights and product recommendations that have an impact
Ability to plan and execute research quickly and independently in a rapidly-changing environment
Strong communication, collaboration, and time-management skills