Job details

Sr. Customer Success Manager- LATAM

UserGems is a fast-growing startup helping companies identify potential buyers through AI-driven relationship data. We are seeking a Sr. Customer Success Manager to ensure customer satisfaction and drive renewals.

Skills

Customer Success experience
Salesforce proficiency
Strong communication skills
Data-driven mindset
Entrepreneurial spirit

Responsibilities

Overall accountability for customers' success
Identify upselling and account growth opportunities
Establish trusted relationships with customers
Measure customer adoption and ROI
Develop content to increase customer adoption
Serve as the voice of customers internally
Develop mutual action plans with customers
Collaborate with the implementation team

Education

Bachelor's degree preferred

Benefits

Competitive salary
Remote-first culture
Weekly standups and virtual happy hours
In-person off-sites
Focus on diversity and inclusion

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By UserGems

UserGems is a B2B sales company assisting companies in generating more revenue by identifying buyers who will most likely buy from them through the use of AI. The platform enables revenue teams to target and reach the most valuable buyers with the...

3 jobs

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FUNDING

Series A

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Senior

INDUSTRY

Information Technology

TEAM SIZE