Deskside Support Engineer

Role DescriptionDeskside Support EngineerAssociate III - Cloud Infrastructure ServicesWho We AreBorn digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.Visit us at UST.com.You AreThe Deskside Support Engineer (DSE) ensures that client employees remain productive by providing on-site support for hardware, software, applications, installations and mobile devices while ensuring a positive employee experience. They will act as the “face of IT” for the client and offer a personalized experience to the client end-user. They can build upon a positive culture at the client location and are well versed and educated advocates of improving the end-user’s IT support experience. To build a quality end-user experience, the DSE partners with client management and their vendors daily.The Opportunity• Analyzes problems to identify problem area(s) and provide corrective action, recommending solutions to client application and account related issues• Responds to end-user product related questions for all supported hardware, software and applications• Maintain all necessary certifications to perform required responsibilities in support of specific computer networks, hardware, software and applications being supportedThis position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.What You Need• 3+ years in a customer facing deskside support/end user computing role• Bachelor's Degree in Management Information Systems or Information Technology or equivalent experience required• Must have excellent communication skills, positive attitude and be engaging with end-users• Must be flexible and able to work various shifts to include weekends if needed (not expected)• Experience with MAC, Microsoft® OS and Microsoft Office® applications• Experience with problem solving in a support-oriented environment• Exceptional soft skills and troubleshooting skills• Team player, good communicator, self-directed work style and ability to multi-task• A+ and Network+ Preferred at minimum• Basic knowledge of networking, Airwatch, SCCM and Cisco routers and switches• The ability to multi-task and handle ever changing priorities• Willingness to learn new skills and work outside of your comfort zone with the end-user community• Ability to manage individual tasks that may require cross departmental communication and collaboration• End-user facing expertise in providing support for hardware and software issues within end-user computer systems (MAC 70% and PC 30%) to include desktops, laptops, printers and mobile apps• Advanced knowledge and training in configuration, installation and troubleshooting desktops (MAC and PC), laptops, printers and mobile applications• Understands and maintains/outperforms service levels established• Understands working on ServiceNow ticketing tool.Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST HealthProof provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.Role Location: New YorkCompensation Range: $54,000-$80,000BenefitsFull-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.What We BelieveWe proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.HumilityWe will listen, learn, be empathetic and help selflessly in our interactions with everyone.HumanityThrough business, we will better the lives of those less fortunate than ourselves.IntegrityWe honor our commitments and act with responsibility in all our relationships.Equal Employment Opportunity StatementUST is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.#UST#CBSkillsMac Osx,Mac Support,Desktop Support