Account Manager

Job Summary: We are seeking an Account Manager to join our team! In this role you will be responsible for developing strong relationships with our partners to increase lead volume and performance. Must be comfortable on the phone. The ideal candidate will be excited about building relationships and exhibiting mind-blowing customer service.

Essential Job Functions/Duties:

• Maintain and nurture relationships with current partners.

• Educate, and on-board new partners.

• Communicate with prospective partners to qualify and/or "sell."

• Answer inquiries (phone/chat/ email) from existing and potential new referral partners.

• Resolve and follow up on partner request, questions or complaints.

• Assist in onboarding new partners with roster uploads and orientation (email, phone, webinar, etc).

• Maintain a referral partner database.

• Plan, attend and manage business development events like partner conferences and trade shows.

• Other job duties as assigned.

Basic Qualifications (education and years of work experience in field/area):

• Customer experience with heavy call volume.

• Exceptional verbal and written communication skills.

• Ability to collect, track, and analyze large amounts of data.

• Adaptability and strong problem solving skills.

• Excellent active listening skills.

• Ability to build rapport and collaborate with others within the company and externally.

• Comfortable with having 5-7 hours of talk time daily.

• Real Estate experience or knowledge of the industry preferred

Benefits:

• Health

• Vision

• Dental

• Short & Long-term disabilities.

• Life Insurance

• Paid Company Holidays

• Paid Vacation

• Sick Leave

• 401k

About Utility Concierge:

Utility Concierge was founded in 2009 to provide a complimentary service that saves

residential customers time, money and stress during the moving process all while giving them access to the best rates in their area.

Individuals seeking employment at Utility Concierge are considered without regard to race,

color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability,

veteran status or sexual orientation.

We are proud to be a family-oriented company and pride ourselves on your culture. Read about our people and values here: https://utilityconcierge.com/about.php#culture

We are growing at a fast pace and are hiring for other exciting roles as well. Check out our job

openings here: https://utilityconcierge.com/careers.php

Utility Concierge Core Values

• Be Humble.

• Transparent Communication.

• Embrace and Drive Change.

• Build a Positive Culture.

• Mind-Blowing Customer Experience.

• Own It.