UWorld is a leader in online test prep for college entrance, undergraduate, graduate, and professional licensing exams throughout the United States. Since 2003, over a million students have trusted us to help them prepare for high-stakes examinations.
We are seeking a Technical Support - Customer Care Specialist to serve as a primary point of contact for our end-users. Our users are students and professional who are preparing for their high-stakes entrance & board examinations. They need specialists who can communicate confidently and react quickly to their technical, billing/account, and product usability concerns. Our Technical Support - Customer Care Specialists interact daily with our end-users predominantly via email and phone, with the goal of first contact resolution. The candidate must feel comfortable working in a team environment and collaborate effectively in a changing environment, with a continuous improvement mindset, helping pursue a higher level of service excellence.
Minimum Education:
Minimum Experience:
Knowledge, Skills, and Abilities:
JOB RESPONSIBILITIES:
Customer Issue Resolution
Customer Service Excellence
Data Entry and Tracking
Consult and Collaborate
UWorld is the worldwide leader in online learning to prepare for high-stakes exams. Since 2003, UWorld has helped millions of undergraduate, graduate, and professional students prepare for their exams. At the core of UWorld's mission is an obsessi...
7 jobsSubscribe to Rise newsletter