UX Research Manager

23andMe is looking for an experienced UX Research Manager to help us build intuitive, logical and delightful experiences for our customers. You excel at deciphering consumer interests and behaviors through both quantitative and qualitative methods, and creating clear, actionable recommendations that improve the customer experience. This role will be working with all aspects of the Consumer Organization, focusing on areas such as consumer experience, UI design and evaluation, navigation flow, information architecture, and product testing.

You will be part of the Consumer Insights Team, a dynamic, cross-departmental service organization with a charter to represent the voice of the consumer and customer in everything we do. While most of this role's focus will be partnering with the product team to develop and refine great products/services for our customers, there will be collaboration across all departments and areas of research. As UX Research Lead, this role will require someone eager to build the role and relationships, and manage all aspects of the project lifecycle.

Who We Are

Since 2006, 23andMe's mission has been to help people access, understand, and benefit from the human genome. We are a group of passionate individuals pushing the boundaries of what's possible to help turn genetic insight into better health and personal understanding.

What You'll Do

• Work with stakeholders in all consumer and customer-facing departments to bring data to all key decisions.
• Manage a variety of different studies utilizing qualitative and quantitative methods, including 1:1 interviews, usability studies, customer journey mapping, focus groups, and ethnographic studies.
• Develop partnerships with internal stakeholders to pre-plan research projects as part of the development and launch schedule. Coordination is key as the UX Research must be integrated into the Product roadmap.
• Project scoping, management, execution, and analysis. Strong communication skills and ability to manage internal and external (vendor) relationships.
• Clear, concise communication of research findings. Ability to summarize data in a presentation and recommendations across the organization confidently and on short timelines.
• Management of UX contractor as a team member, maximizing output and development.

What You'll Bring

• 5-7+ years of experience in UX research in a consumer facing company, or market research vendor. A strong background working with the best UX tools and methods to turn data into actionable insights.
• Ability to lead and develop all UX functions and relationships. Success will require proactive building relationships and project roadmaps.
• In-depth experience with a variety of methodologies - not just via vendors but the ability to roll up your sleeves and handle a project from beginning to end.
• Strong communication skills and ability to deliver written and oral presentations to different constituencies of all levels.
• Intellectual curiosity and innate desire to answer the big questions that will propel the organization forward.
• The ability to deliver in a fast paced environment with a high level of professionalism, remaining flexible, proactive, and resourceful.
• Strong interest in taking a hands-on role with senior colleagues at 23andMe. Excitement to be included in a highly visible role that influences decision-making and thought leadership in the organization. While Consumer Insights will be your home base, you will have opportunities to work in a variety of cross-team capacities.
• Bachelor's degree or equivalent experience required.

About Us

23andMe, headquartered in Sunnyvale, CA, is a leading consumer genetics and research company. Founded in 2006, the company's mission is to help people access, understand, and benefit from the human genome. 23andMe has pioneered direct access to genetic information as the only company with multiple FDA authorizations for genetic health risk reports. The company has created the world's largest crowdsourced platform for genetic research, with 80 percent of its customers electing to participate. The platform also powers the 23andMe Therapeutics group, currently pursuing drug discovery programs rooted in human genetics across a spectrum of disease areas, including oncology, respiratory, and cardiovascular diseases, in addition to other therapeutic areas. More information is available at www.23andMe.com.

At 23andMe, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at accommodations-ext@23andme.com. 23andMe will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Please note: 23andMe does not accept agency resumes and we are not responsible for any fees related to unsolicited resumes. Thank you.