UX writer

Contract role job description: UX Content Designer (UX Writer)

About our team

As part of the Thomson Reuters Design Organization, our content design team is helping transform Thomson Reuters software products into market-leading cloud applications, and further developing our digital landscape.

Are you someone who loves the challenge of turning complex products, problems and constraints into elegant solutions that meet users’ needs.

Our team promotes an agile, collaborative environment. Our work focuses on a breadth of transformational efforts across a large product and digital portfolio as we work together to deliver on the promise of making it easy for our customers to do business with Thomson Reuters and manage their business using our applications.

About the role

UX Content Designers craft clear, consistent language for Thomson Reuters’ product and digital experiences. This highly collaborative role partners closely with cross-functional team members to create user-centered experiences.

Responsibilities

• Create UX content design solutions that result in successful, engaging, accessible products and digital experiences
• Align approach, output and potential impact of content design work with business strategies and objectives
• Use data and metrics to influence decisions (your own and others’) and measure progress
• Work collaboratively in all design phases with UX designers, researchers, developers, accessibility specialists and product partners as relevant for each phase and project type
• Collaborate in tools such as Microsoft Teams, Figma, Azure DevOps, and virtual whiteboarding programs (Lucid, Mural, etc.)
• Participate in or lead content design strategy efforts, such as:
• Auditing experiences and products for UX content improvement opportunities
• Continually evolving voice and tone for disparate and experientially connected experiences
• Empathy/content/feature mapping and other discovery/sprint planning exercises in partnership with UX design and research
• Creating content scalable content templates, patterns or frameworks
• Advocate for customers during feature prioritization, planning and design
• Provide ad-hoc insights and answers to leadership (leads, managers, directors, VPs and up) during reviews
• Align with (and possibly contribute to) writing standards, brand voice and tone, key messaging documents, etc.

General requirements

You’re a fit for the UX Content Designer role if you have:

• 
  3+ years of UX writing/UX content design work that focuses on complex software products or digital experiences
• A portfolio showcasing your relevant UX content work
• High level of attention to detail to ensure high quality outputs internally and for customers
• Solid understanding of current design thinking, UX content design best practices, and user-focus
• Demonstrated knowledge and POV of the critical influence of words and visual language in software products and digital experiences
• Familiarity and comfort working with a geographically distributed team
• Experience working with UX designers, researchers, developers, product owners and product managers within a UX/design, creative, marketing, or similar setting

· Understanding of the importance of UX success tracking:

• Primary and secondary research mechanisms
• Balance of qualitative and quantitative outcomes on content approach and language
• Ability to influence peers based on research/analytics outcomes and analysis
• Active exposure to agile UX approach and partnership cadence with design, product and engineering partners
• Strong presentation and storytelling skills that highlight rationale, approach and impact of content process and decisions
• A portfolio of relevant UX content work
• A bachelor’s degree in writing, marketing, communications, or related field (or equivalent work experience)

Preferred experience/familiarity

• AODA and/or WCAG 2.1 AA/AAA accessibility guidelines for UX content
• Agile task management platform use such as Azure DevOps (ADO), Jira, etc.
• Methods of tracking and measuring UX content success and impact

A note about portfolios

The best portfolios for this role highlight problems to be solved and/or jobs to be done, your process, your solution, and the impact of your solution. The work shown must be real work that was done for a real client/employer. We understand you may need to omit certain pieces to comply with NDA requirements.