Senior Customer Success Manager

V7 turns data into trustworthy AI, powering products that solve our customer's toughest problems. Our flagship product, V7 Darwin, helps companies accelerate the process of building trustworthy AI models, while our generative AI platform, V7 Go, lets customers build multi-modal solutions, with scalable, reliable, and no-code workflows.

V7 Recently raised a $33m Series A including the AI Fund @ Radical Ventures, and are backed by some of the best minds in AI, from Ashish Vaswani (Invented Transformers, the basis of GPT) Oriol Vinyals (Google Deepmind and Gemini co-lead), Christian Szegedy (X.ai) and AI leadership at Amazon, X, Isomorphic, and Google. V7 is used to power AI’s rollout at Fortune 500 organisations including Bayer, Boston Scientific and Genentech.

Take a look at our latest product in a 60 sec video, introducing V7 Go https://www.youtube.com/watch?v=QGN8dnLo9o4

About the role

As a Senior Customer Success Manager, you will work closely with technical points of contact at companies that are either AI native and rapidly scaling, or established household names that are integrating AI into their operations. Working with Account Management and Services teams, you will work with a portfolio of 30 - 50 Mid Market and Enterprise segment customers to deliver creative solutions, and deliver maximum value from V7’s tools.

What will I be doing

• Managing the full customer journey, from running onboarding and training, to ensuring Account Management has to everything it needs to secure renewals and expansions

• Working with customers as a technical point of contact to:

  • Establish best-practice use of V7’s API and SDK to create scaleable data pipelines

  • Optimise LLM usage for GenAI use cases

• Forming relationships with a broad spectrum of technical and non-technical users to allow V7 to embed deeply and widely within customer organisations

• Acting as a trusted advisor on V7 products - Educating customers on how they can make optimal use of GenAI and computer vision

What are we looking for

• A experienced Customer Success Manager or Consultant with a proven track record of using technical expertise to drive commercial outcomes. You’ve been there before, and you’re keen to share your knowledge with our team.

• An in-depth understanding of GenAI and ML.

• Experience working on projects that with a large number of internal and external stakeholders, both on the customer side and via outsourcing vendors or partners.

• Technical ability - you know your way around a python script and can help customers build technical solutions (with a little help from ChatGPT here and there).

• Thrived as a another fast-paced SaaS startup or scale-up during a high-growth phase.

• Preferred to have: Customer facing role delivery Gen AI, Large Language Models, Machine Learning, MLOps or Data Analytics solutions to customers .

• Preferred to have: STEM background in education or working technical consulting/solutions engineering

What’s in it for you

• Be a founding member of our GTM founding team in the US.

• 100% remote role with expected travel the UK for revenue kick offs, QBRs, Onboarding, etc.

• Company wide revenue sharing bonus.

• Top 15% quartile stock options through a EMI scheme.

• Equity of a Series A UK HQ business.

• Flexible time off, expectation 5 weeks off plus public holidays.

• Insurance (Medical, Dental, Vision, LTD) monthly amount budget.

• Home office stipend to set up however works for you.

• Learning and Development annual wallet $1,000.

• Monthly well being and mental health benefit via Thanks Ben.

• Enhanced parental leave.

• Paid tickets, accommodation, and travel to relevant conferences, nationally or internationally (NeurIPS, ICCV, CVPR, ...) to expand your network & AI knowledge.

• Fully paid trip to Europe for annual company retreat. Take a look at our 2023 Italian retreat here.

• V7 were named as Linkedin’s No2 top startup in the UK in 2023 and 1st on Sifted’s top B2B rising stars for 2024.

What's the interview process: 1st recruiter screen with Sr Talent Acquisition Manager, 2nd Hiring Manager interview , 3rd Co-Founder Values interview and 4th panel interview including product test.

At V7, we welcome people of different backgrounds, experiences, abilities, and perspectives. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants, regardless of characteristics such as race, color, religion, sexual orientation, gender identity, disability, national origin and more that are projected by law.