B2B Collections Specialist

Job Title: Business-to-Business (B2B) CollectorLocation: Easton area - 100% onsiteJob Summary: We are seeking a dedicated and experienced Business-to-Business (B2B) Collector for a long term contract opportunity. The ideal candidate will have at least 3 years of B2B collections experience. You will be responsible for managing accounts receivable, reducing delinquency for an assigned portfolio, and ensuring timely payments. The role requires a customer-first attitude with a fair approach to collections, strong Excel skills, and the ability to work closely with internal teams to resolve customer issues.Key Responsibilities:• Manage Accounts Receivable (AR): Oversee the assigned portfolio to reduce delinquency and secure payments on receivables.• Achieve Targets: Meet and exceed daily contact goals and monthly cash collection/overdue debt targets.• Customer Interaction: Respond promptly to incoming customer emails, phone calls, and requests.• Payment Processing: Process credit card payments and manage unapplied cash or unused credits during customer interactions.• Dispute Resolution: Follow up on all disputes, monitor aging accounts, and ensure timely responses to customers.• Internal Collaboration: Work closely with internal contacts to support collection efforts and resolve customer issues.• Risk Management: Alert management about uncollectible accounts or potential fraudulent activities and proactively manage clients in bankruptcy/administration to minimize write-offs.Qualifications:• Experience: Minimum of 3 years of B2B collections experience (consumer collections not considered).• Skills: Proficiency in Excel and strong communication skills.• Approach: Customer-first attitude with a fair approach to collections.• Detail-Oriented: Ability to manage multiple tasks and prioritize effectively.