Engagement Manager

Valence has built the first-ever, first-to-market AI coaching platform for enterprise, offering personalized, expert, and human-like guidance & support to any leader or employee. At Valence, we're not just talking about the future of work – we're actively shaping it.

From your first interaction with us, you'll notice we're different. We're not just offering a job; we're inviting you to be part of a revolution in the traditionally static space of corporate learning and development.

At Valence, you won't just implement solutions for our clients; you'll be helping to architect the future of leadership in the age of AI. And we'll be honest – this is not for everyone. But for those with an insatiable curiosity, a passion for innovation, and a desire to transform how businesses approach leadership, this could be the career-defining opportunity you've been waiting for.

The future of leadership development is waiting, and we want you to help shape it.

The Role

As an Engagement Manager at Valence, you'll be at the heart of our mission to revolutionize leadership development. You'll work hand-in-hand with our team to deploy our AI-powered coaching solutions to industry giants like Coca-Cola, Nestle, and AstraZeneca. This isn't just about implementation – it's about forging relationships, driving strategic initiatives, and directly influencing the evolution of our product.

We're looking for someone who can navigate the complex landscapes of Fortune 500 companies, someone who can translate the potential of AI into tangible business outcomes. If you have a background in consulting and a passion for transformative technology, this role offers you the chance to be at the forefront of a new era in corporate learning.

About Valence

We're a Series A B2B SaaS company, backed by Insight Partners, that's pioneering the first generative AI leadership coach for large enterprises. Our mission is to transform how the world's biggest companies approach learning and development, helping teams work better together. We've been featured in Harvard Business Review, and our client list reads like a Who's Who of global business, including Coca-Cola, Nestlé, General Mills, ServiceNow, AstraZeneca, Experian, and Bristol Myers Squibb.

• Own the successful deployment of our tools (gen AI) within Fortune 500 enterprise clients.
• Meet/exceed financial and strategic business targets related to held accounts.
• Build and manage strategic client relationships across all levels of leadership.
• Embed deeply in clients from a relationship and programmatic perspective, with strong use cases.
• Expand our footprint within a client, with usage and revenue increases YoY.
• Execute a consultative methodology to drive client behavior change against priorities.
• Collaborate on the presale processes, including piloting, alongside the Sales team.
• Lead contract renewal processes, with support from the VP of Sales on negotiations.
• Manage the contracting and invoicing processes alongside our operations team.
• Contribute to product improvements leveraging deep understanding of client needs.
• Identify new opportunities to expand our platform’s impact at our existing clients
• Expanding knowledge of machine learning, trust & ethics in AI, successful integration and our clients’ industries in general. This is an evolving space.

• 4+ years of professional experience in Investment Banking or Consulting. Track record of client servicing excellence and high quality delivery for complex senior clients.
• Relationship building. Experience building strategic relationships that drive change according to shared priorities. 
• High-velocity execution. Rapidly translate ideas and strategies into the right outcomes, adapting to changing circumstances with agility.
• Problem-solving mindset. Ability to diagnose a variety of problems, break them down into manageable pieces, and put them back together in an impactful way. 
• Strong collaboration. Proven ability to collaborate with busy leaders at all levels, including the C-Suite, to drive initiatives forward.
• Strong organizational abilities.  Proven ability to keep the moving parts of many workstreams on track; natural attention to the small details that make for great experiences.
• Exceptional communication skills. Outstanding verbal and written communication skills, including the ability to adjust styles to the audience.
• Analytical abilities. Comfort with data (Excel) to organize information in a value-added way.
• Self-motivated, adaptable, and resilient. Highly motivated and self-driven, with a strong desire to exceed expectations. A natural sense of urgency and not easily deterred by roadblocks.
• Growth mindset. Willingness to embrace challenges, experiment and continuously learn through high-quality feedback and new workstreams.  
• Passion for our size and stage. Clear motivations for wanting to join an Series A startup focused on generative AI, LLMs and ML and also the topic of Learning and Development, Teams. 

• Ownership of projects and strategic priorities regardless of seniority in our learning-focused environment.
• Strong ties to the executive team, a culture of transparency and engagement with strategic decisions.
• Options from day one, which means you will be on the ownership track right away.
• Competitive salary and equity packages.
• Comprehensive health coverage (medical, dental, and vision) from day 1.
• Provision of anything you need to be successful -  learning tools, hardware, office equipment, software, access to a WeWork etc.
• 401k optionality for US based employees
• Generous PTO, company-wide R&R shutdowns and paid leave for parents. 
• A WFH stipend, phone stipend and support to work in a We Work or other space as preferred.

Location and Work Environment

If candidates are based in NYC or Toronto they can work hybrid in our offices, otherwise this role can be remote. Candidates must be comfortable working with colleagues in different time zones (UK), and have valid travel documents without work authorization restrictions in the US.

Diversity and Inclusion

We are dedicated to creating a diverse and inclusive environment where everyone feels valued and supported. We encourage applications from candidates of all backgrounds and offer accommodations upon request throughout the hiring process. If you have any questions, please reach out to Allison Langille, Head of People, at jobs@valence.co.

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