Strategy & Business Operations Manager

Valence has built the first-to-market AI native coaching platform for enterprise, offering personalized, expert, and human-like guidance & support to any leader or employee. At Valence, we're not just talking about the future of work – we're actively shaping it.

From your first interaction with us, you'll notice we're different. By working here you won't just implement solutions for our clients; you'll be helping to architect the future of leadership in the age of generative AI. And we'll be honest – this is not for everyone. But for those with an insatiable desire to work fast on complex, unsolved challenges with some of the best talent in tech, this could be the career-defining opportunity you've been waiting for.

The Role

In this position you'll be working on our Client Solutions (CS) team and operate at the forefront of driving high-priority initiatives with the leadership team. You'll focus on three main areas: 1) identifying and executing on new operational efficiencies for our team of Engagement Managers deploying generative AI solutions at some of the world's biggest companies, 2) developing and executing on our CS enablement program and 3) tackling strategic challenges in partnership wtih our VP to drive the CS function forward as we rapidly scale.

Overall in this role you'll identify new opportunities, diagnose and solve problems, and unblock key objectives to help one of our most critical, rapidly growing teams to scale. This high-impact role requires you to collaborate with a smart, multidisciplinary team, driven by curiosity and experience in high-performing environments. You excel at overcoming challenges, setting ambitious goals, and thriving in competitive situations.

About Valence

We're a Series A B2B SaaS company, backed by Insight Partners, that's pioneering the first generative AI leadership coach for large enterprises. Our mission is to transform how the world's biggest companies approach learning and development, helping teams work better together. We've been featured in Harvard Business Review, and our client list reads like a Who's Who of global business, including Coca-Cola, Nestlé, General Mills, ServiceNow, AstraZeneca, Experian, and Bristol Myers Squibb.

• Lead operations for our CS team, including establishing scalable frameworks, KPIs, and automated workflows to optimize AI solution deployment at enterprise clients
• Own the development and execution of our CS enablement program, including aggregating comprehensive onboarding, training materials, and knowledge management systems to ensure consistent high performance across the team
• Partner with VP on strategic initiatives to scale the CS function, including developing new service offerings, and creating frameworks for evaluating and prioritizing opportunities
• Drive data-driven decision making through analytics and reporting to continuously improve team performance, project success rates, and operational efficiency
• Build and maintain cross-functional relationships to align CS initiatives with broader company objectives while serving as a key liaison for strategic projects
• Identify and implement process improvements and best practices to ensure exceptional client outcomes and team success as we scale

• 4+ years of professional experience in consulting and/or fast-paced B2B startup.
• Ability to diagnose a variety of problems, break them down, and solution in an impactful way.
• High velocity execution skills to keep many work streams on track; natural attention to the small detail.
• Outstanding verbal and written communication skills, including the ability to adjust styles to the internal and external audiences.
• Comfort with data manipulation and visualization to communication key insights in a value-added way.
•  Proven ability to collaborate with busy leaders at all levels, including the C-Suite, to drive initiatives forward.
• Self-motivated, adaptable, and resilient. Highly motivated and self-driven, with a strong desire to exceed expectations.
• Willingness to embrace challenges, experiment and continuously learn through high-quality feedback and new workstreams.  
• Clear motivations for wanting to join an early-stage team.

• Ownership of projects and strategic priorities in a high growth environment.
• Strong ties to the executive team, a culture of transparency and engagement with strategic decisions.
• Options from day one, which means you will be on the ownership track right away.
• Competitive salary and equity packages.
• Comprehensive health coverage (medical, dental, and vision) from day 1.
• Provision of anything you need to be successful -  learning tools, hardware, office equipment, software.
• 401k optionality for US based employees
• Generous PTO, company-wide R&R shutdowns and paid leave for parents. 
• A WFH stipend, phone stipend and support to work in one of our office (NYC, Toronto) as preferred.

Location and Work Environment

This role will be open to candidates in either Toronto or New York, with at least 3 days a week in one of our Candidates must be comfortable working with colleagues in different time zones (ET and PT) and have valid travel documents without work authorization restrictions in the US.

Diversity and Inclusion

We are dedicated to creating a diverse and inclusive environment where everyone feels valued and supported. We encourage applications from candidates of all backgrounds and offer accommodations upon request throughout the hiring process. If you have any questions, please reach out to Allison Langille, Head of People, at jobs@valence.co.

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