Technical Product Support Agent

Aspire Software is looking for Technical Product Support Agent to join our team in Lebanon !

Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

What Your Day Will Look Like:

• Provide technical support to customers and colleagues in professional services.
• Manage product defects queue and ensure timely resolution.
• Contribute to the knowledge base with documentation and troubleshooting guides.
• Review and maintain product and technical documentation.
• Closely collaborate with Product Management and Development teams.
• Ensure high-quality service for our customers and adherence to SLA

• At least a BS or BA
• Previous experience in Product Support
• Strong computer knowledge, analytical thinking, and troubleshooting skills
• Excellent communication and problem-solving skills
• The desire and ability to learn quickly and work within a complex and challenging technical environment
• An attention to detail and a desire to deliver high-quality work
• Team player
• Motivated to learn, develop, and grow
• Working proficiency in English, both written and verbal.
• Additional languages advantageous
• Mandatory knowledge or experience in the following:
• Windows Application Server Environments
• MS SQL Server, MS SQL Reporting Services and Web Services, SQL
• Network devices, protocols and topologies, security concepts, products and practices
• Nice to have knowledge or experience in the following:
• Process Historian (Aveva OSIsoft PI)
• Continuous process industries
• Microsoft IIS Administration
• Microsoft Azure products and services: Azure Data Explorer (ADX), Azure Functions, IoT Hub, KQL