Job details

Multi-Unit General Manager

We started Van Leeuwen Ice Cream in a yellow truck on the streets of NYC in 2008 with a mission to make good ice cream that makes you feel good.

Nowadays, people can spend so much time on what’s “healthy” they don’t stop to consider what’s healthy. As far as we’re concerned, happiness is healthiness. We strive to ensure every scoop, store and employee feels and creates one community to contribute to the overall brand.

Van Leeuwen Ice Cream is hiring a full-time Multi-Unit General Manager to oversee multiple Boston locations (average GM oversees two locations). This is a great opportunity for a highly experienced individual to work closely with the founding team of Van Leeuwen Ice Cream as they embark on their next stage of accelerated growth. The ideal candidate is someone who has experience operating food retail spaces (multi-unit or high volume single-unit), loves building and leading teams, and can thrive in a fast-paced environment (and loves ice cream!).

The Multi-Unit General Manager is responsible for the overall operation of their assigned store(s). This includes managing people operations, sales, inventory, and the guest service experience.

JOB RESPONSIBILITIES

Completes store operational requirements by scheduling and assigning stations for employees
Maintains store staff by recruiting, selecting, orienting, and training employees
Maintains store staff job results by coaching, counseling, disciplining, and terminating employees; planning, monitoring, and appraising job results
Achieves financial objectives by monitoring sales targets, maintaining budgets, and properly forecasting labor
Upholds excellent standard of customer service
Ensures availability of merchandise and services by communicating with vendors; maintaining inventories
Maintains a safe and clean environment for customers and employees
Rolls out new menu items to team members and communicates these changes throughout the retail space
Processes weekly payroll in a timely and accurate manner
Orders and maintains uniform supply and successfully holds all employees to uniform standard
Addresses all maintenance issues

JOB REQUIREMENTS

Bachelor’s Degree preferred
ServSafe Manager Food Handlers license required
2+ years of experience in a food retail management role preferred
Prior experience managing a team required
Excellent communication and problem-solving skills
Ability to multitask

PERKS + BENEFITS

Employee Scoop Card (Enjoy Ice Cream from any of our scoop shops nationwide)
Medical, Dental + Vision Insurance with 70% Employer Contribution
401k with up to 4% Employer Match
Cell Phone Reimbursement Plan
Paid Time Off - 3 Weeks / 120 Hours Total
Paid Sick Time
Yearly Performance Reviews

Van Leeuwen Ice Cream is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. Van Leeuwen Ice Cream complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held.

Salary Range

$70,000—$75,000 USD

Here at Van Leeuwen, Good Ice Cream Is For Everyone! As an equal opportunity employer, we strive to foster a welcoming, diverse environment for every employee and customer. We pride ourselves on the creativity that goes into our ice cream and is built in our stores (by YOU) that help us meet our missions and values.

Average salary estimate

$72500 / YEARLY (est.)

min

max

$70000K

$75000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Multi-Unit General Manager, Van Leeuwen Ice Cream

At Van Leeuwen Ice Cream, we started our journey in a yellow truck on the bustling streets of NYC back in 2008, and now we're on the lookout for a passionate Multi-Unit General Manager to join our team in Wellesley, Massachusetts. This is an amazing opportunity for someone who loves ice cream and thrives in a fast-paced environment. As a Multi-Unit General Manager, you will be at the helm of multiple locations in the Boston area, guiding collaborative teams to provide our customers with a top-notch ice cream experience. Your day-to-day will involve a variety of tasks, from managing operational requirements such as scheduling and coaching staff to driving sales and maintaining a vibrant guest service environment. If you have experience in food retail management and a zest for leadership, we can't wait to see how you'll contribute to our community-focused brand. We're committed to upholding a cheerful atmosphere where both our scoops and our people shine. With an emphasis on training and development, you'll have a direct hand in enriching team members’ experiences and facilitating their growth. And don't forget, our Employee Scoop Card means you’ll always have access to our delicious treats! Join us at Van Leeuwen Ice Cream, where we believe that happiness is healthiness and good ice cream is for everyone. Let's create something wonderful together!

Frequently Asked Questions (FAQs) for Multi-Unit General Manager Role at Van Leeuwen Ice Cream

What are the responsibilities of a Multi-Unit General Manager at Van Leeuwen Ice Cream?

As a Multi-Unit General Manager at Van Leeuwen Ice Cream, your core responsibilities include overseeing the overall operations of your assigned stores, managing staff, achieving financial targets, and ensuring a delightful customer service experience. You will be involved in everything from staff recruitment and coaching to managing inventory and vendor communications, all while maintaining our beloved ice cream brand's community atmosphere.