Multi-Unit General Manager

As a Multi-Unit General Manager at Van Leeuwen Ice Cream, you'll take charge of overseeing the overall operations of assigned store locations. This includes managing team performance, ensuring high customer service standards, maintaining inventory, and achieving financial objectives. You will also engage in staff recruitment, training, and development while ensuring a safe and inviting environment for both customers and employees.

Candidates for the Multi-Unit General Manager position at Van Leeuwen Ice Cream should ideally hold a Bachelor’s Degree and possess a ServSafe Manager Food Handlers license. A minimum of 2 years of experience in food retail management is preferred, along with a proven track record in team management. Excellent problem-solving, multitasking, and communication skills are essential for success in this role.

Joining Van Leeuwen Ice Cream as a Multi-Unit General Manager comes with a variety of perks and benefits, including an Employee Scoop Card for ice cream enjoyment, medical, dental, and vision insurance with generous employer contributions, a 401k plan with employer matching, and paid time off totaling three weeks. We also focus on fostering a diverse and inclusive environment where all employees thrive and feel valued.

A Multi-Unit General Manager at Van Leeuwen Ice Cream plays a vital role in ensuring exceptional guest experiences. By upholding excellent customer service standards, actively managing team dynamics, and regularly communicating updates like new menu items to staff, you will create an inviting environment where customers feel welcomed and valued. Your leadership will help instill a culture centered on delighting every visitor.

The hiring process for the Multi-Unit General Manager position at Van Leeuwen Ice Cream typically involves an initial phone screening followed by one or more interviews with the management team. During this process, you can expect discussions focused on your relevant experience and how your values align with our mission of bringing happiness through ice cream. We look for candidates who can demonstrate strong leadership skills and a passion for the food retail industry.

When addressing your experience managing multiple store locations, highlight specific instances where you successfully oversaw day-to-day operations, managed staffing, and achieved sales goals. Reference metrics or accomplishments that reflect your ability to coordinate operations across stores to convey your competence in handling the responsibilities of a Multi-Unit General Manager.

To ensure high customer service standards, talk about your strategies for team training and ongoing support, such as regular performance feedback, building a positive work culture, and involving employees in defining service expectations. Share examples of how you’ve implemented training programs or motivation initiatives to inspire your team to create excellent customer experiences.

When discussing a challenge you faced, select a situation where you effectively navigated obstacles to achieve positive outcomes. Explain the problem, your approach to finding a solution, and the ultimate result. Emphasize your critical thinking and problem-solving skills while demonstrating your professionalism and commitment to your team and customers.

To discuss employee motivation strategies, explain how you prioritize creating a supportive work environment that encourages open communication, recognizes achievements, and offers opportunities for growth. Share specific initiatives that you’ve implemented to foster engagement, such as team contests, recognition programs, or regular check-ins to gather feedback.

In conflict resolution, emphasize your approach to address issues directly and fairly. Discuss how you listen to both parties involved, facilitate communication, and promote compromise. Provide an example of when you successfully resolved a conflict, highlighting your interpersonal skills and ability to maintain team harmony.

When discussing how you analyze sales performance, highlight your experience with data analysis tools and metrics to identify trends. Mention specific examples of how you’ve used this data to recognize areas for improvement or growth, and detail the adjustments you made to strategies that contributed to increased sales or customer satisfaction.

This is an opportunity to showcase your knowledge of Van Leeuwen Ice Cream. Highlight our commitment to quality, the unique flavors, the focus on community and creativity within our stores, and our mission to promote happiness through ice cream. Make it clear that you appreciate the brand values and are excited to contribute to the ongoing success of the company.

When addressing training for new team members, emphasize your structured orientation programs designed to onboard effectively. Discuss how you ensure they feel supported, educated on key processes, and integrated into the team. Reference specific training methods or tools you’ve used to set newcomers up for success.

Detail your proficiency in inventory management by explaining your methods for tracking stock levels, forecasting demand, and maintaining relationships with vendors to ensure timely supply orders. Share an example of how you’ve successfully managed inventory to minimize waste or shortages and maintain customer satisfaction.

Express your enthusiasm for the role by connecting your professional values to Van Leeuwen Ice Cream's mission. Highlight your passion for the food retail industry, commitment to excellence, and desire to contribute positively to the brand. Mention specifics that excite you about the opportunity to lead a team focused on creating joyful experiences through ice cream.