Credit and Collections Manager

At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. 

The Credit and Collections team is responsible for collecting customer payments on-time, reducing DSO, and minimizing/reducing delinquent accounts, all while providing excellent customer service. As a Credit and Collections Manager at Vanta, you will own the process of collecting cash from customers and help build out the credit process while managing a new and growing team of collection specialists. 

What you’ll do as a Credit and Collections Manager at Vanta:

• Collections Management:

  • Develop and implement effective collection strategies to reduce outstanding accounts receivable and improve cash flow.

  • Manage day-to-day collections activities, including customer outreach, dispute resolution, and payment arrangement negotiation.

  • Oversee the timely collection of overdue accounts while maintaining positive customer relationships.

  • Prepare and distribute aging reports and provide updates on key delinquent accounts.

  • Coordinate with external collection agencies on delinquent accounts as needed.

•  Credit Risk Management:

  • Establish and enforce credit policies and procedures for new and existing customers.

  • Perform credit assessments, analyzing financial statements, credit reports, and payment history to make appropriate credit recommendations.

  • Continuously monitor customer creditworthiness and adjust as needed.

  • Collaborate with sales, deal desk, and orders/billings teams to resolve disputes and negotiate credit terms.

• Reporting and Analysis:

  • Track and report on key metrics such as Days Sales Outstanding (DSO), aging reports, collection effectiveness, and bad debt reserves.

  • Provide monthly forecasts on expected collections, write-offs and recommend improvements to the collections process.

  • Monitor economic trends, industry conditions, and customer behavior to anticipate and mitigate credit risks.

• Team Leadership:

  • Lead and develop a team of collections specialists.

  • Provide training and mentorship to team members on best practices for credit assessments, collection techniques, and customer relations.

  • Manage team performance through regular reviews and establish KPIs to measure individual and team success.

• Process Improvement:

  • Identify opportunities to enhance credit and collections processes using automation, software tools, and best practices.

  • Partner with the accounting and IT teams to implement system enhancements and improve data accuracy for credit risk management and collections efficiency.

How to be successful in this role:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.

• Minimum of 7 years of experience in credit and collections, with at least 2 years in a management or supervisory role.

• Strong understanding of credit analysis, collections practices, and risk management principles.

• Experience in a SaaS company, with familiarity in handling subscription-based billing models preferred.

• Excellent communication and negotiation skills, with the ability to manage difficult customer interactions diplomatically.

• Strong analytical skills, with the ability to interpret financial data and make sound credit decisions.

• Leadership experience, with a demonstrated ability to develop and motivate a team.

• Experience with NetSuite and Tesorio or similar accounting and collections systems.

• Certified Credit Executive (CCE) or similar certification is a plus.

What you can expect as a Vantan:

• Industry-competitive compensation

• 100% covered medical, dental, and vision benefits with dependents coverage

• 16 weeks fully-paid parental Leave for all new parents

• Health & wellness and remote workplace stipends

• 401(k) matching

• Flexible work hours and location

• Open PTO policy

• 9 paid holidays in the US

• Offices in SF, NYC, Dublin, and Sydney

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors, including candidate location, skills, depth of work experience, and relevant licenses/credentials, and may vary from the amounts listed below. The salary or OTE range for this position is $128,000 - $151,000. This role may also be eligible for commissions/bonus, equity, medical benefits, 401(k) plan, and other company perk programs.

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security.From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. 

Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.

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